Director, Chronic Practice Liaison

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $126.5k - $210.9k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Option Care Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1987

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Option Care Health is a leading national provider of infusion therapy services in the United States. The company offers treatment for a variety of acute and chronic conditions including neurological disorders, bleeding disorders, women's health issues, and heart failure. With over 170 nationwide infusion suite locations, Option Care Health collaborates with healthcare providers, pharmaceutical manufacturers, insurance providers, and health systems to deliver seamless and comprehensive care. Their services include IV antibiotics, nutrition support, immunoglobulin, and specialized therapies, with a strong commitment to patient care and quality outcomes. Option Care Health is in-network with all major health plans and is recognized for its high standards of care and patient support.

📋 Description

• Develop and execute the national Chronic Practice Liaison strategy aligned with enterprise growth objectives • Identify and prioritize high-value referral sources, strategic accounts, and growth opportunities • Drive referral volume, patient starts, revenue, and gross profit growth across targeted chronic therapies • Partner with Specialty Sales, Area Sales Directors, and Regional Vice Presidents to optimize account ownership and growth plans • Establish market penetration strategies for health systems, IDNs, academic medical centers, physician groups, and specialty practices • Build executive-level relationships with key referral sources and strategic provider accounts • Serve as the escalation point for complex provider concerns and access barriers • Develop provider engagement programs that strengthen loyalty and increase referral utilization • Ensure consistent execution of account planning, provider business reviews, and growth initiatives across markets • Lead initiatives to improve referral acceptance, conversion rates, and patient starts • Partner with Intake, Patient Liaisons, Pharmacy Operations, and Revenue Cycle teams to reduce friction throughout the patient journey • Analyze referral leakage and implement corrective action plans • Drive improvements in turnaround times, authorization performance, and time-to-treatment metrics • Recruit, develop, and retain a high-performing CPL team • Create performance standards, coaching strategies, and individualized development plans • Foster a culture of accountability, collaboration, customer service, and continuous improvement • Establish clear productivity expectations and performance metrics • Collaborate with Operations, Clinical Services, Pharmacy, Nursing, Finance, Analytics, and Technology teams • Translate field insights into operational and strategic improvements • Participate in annual operating planning and forecasting processes • Support implementation of technology and workflow enhancements that improve provider and patient experiences • Establish KPIs and performance dashboards • Monitor referral trends, conversion performance, account growth, provider risk indicators, and patient progression metrics • Utilize data-driven insights to guide resource allocation and territory optimization • Deliver regular business reviews to executive leadership • Accountable for referral volume growth, patient starts growth, net revenue growth, gross profit growth, market share expansion, referral conversion rate, no-go rate reduction, time-to-treatment, prior authorization success rate, order completion rate, provider retention, strategic account growth, provider satisfaction, health system penetration, employee engagement, team retention, productivity per CPL, and succession bench strength

🎯 Requirements

• Bachelor's Degree required; Master's Degree preferred • 10+ years of healthcare, specialty pharmacy, infusion, biotech, pharmaceutical, or provider-facing commercial leadership experience • 5+ years leading national or regional field teams • Demonstrated success driving referral growth and provider engagement • Strong financial, operational, and business planning acumen • Experience managing complex cross-functional initiatives • Proven ability to lead in a matrixed healthcare environment • Preferred: Experience in specialty pharmacy, home infusion, ambulatory infusion center, or buy-and-bill environments • Preferred: Experience with chronic therapies such as Immunoglobulin (IG), Neurology, Rheumatology, Gastroenterology, and rare and orphan therapies • Preferred: Knowledge of reimbursement, payer access, prior authorizations, and specialty pharmacy operations

🏖️ Benefits

• Medical, Dental, & Vision Insurance • Paid Time off • Bonding Time Off • 401K Retirement Savings Plan with Company Match • HSA Company Match • Flexible Spending Accounts • Tuition Reimbursement • myFlexPay • Family Support • Mental Health Services • Company Paid Life Insurance • Award/Recognition Programs