Account Manager

🔥 0 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $80k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Oritain

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

🔬 Science

🤝 B2B

📋 Compliance

💰 $57M Series C - Oritain on 2023-07

Science • B2B • Compliance

Oritain is a global leader in forensic origin verification, using cutting-edge science, advanced technology, and specialized laboratory services to independently verify the geographic and supply-chain origin of products and raw materials. Its methods are highly tamper-resistant, court-admissible, and used by suppliers, manufacturers, brands, retailers, consumers, and regulators to protect brand integrity, support compliance, and increase transparency and trust across supply chains. Driven by purpose since its founding, Oritain focuses on scientific techniques and systems for tracing critical commodities and enabling more ethical, resilient, and accountable supply chains.

📋 Description

• Manage a portfolio of strategic clients. • Develop a deep understanding of each client's business, challenges and objectives. • Identify upsell, cross-sell and expansion opportunities, collaborating with internal teams to create value-driven solutions. • Lead renewal cycles and negotiate contracts to ensure ongoing engagement and account growth. • Build and maintain long-term, trusted relationships with senior executives and key stakeholders. • Serve as the primary point of contact, guiding clients through project implementations, reporting and strategic planning. • Conduct quarterly business reviews to communicate account performance, ROI and value delivered. • Partner with service delivery, marketing, finance, product and other teams to ensure seamless service execution. • Act as an advocate for client needs internally, influencing product development, process improvements and strategic initiatives. • Coordinate internal resources and priorities to meet client objectives and timelines. • Lead onboarding and deliver practical, value-driven training sessions that empower customers to adopt best practices and achieve long-term success with Oritain's solutions. • Manage and maintain accurate account pipeline and forecasts in Salesforce or other CRM systems. • Track account performance metrics, client satisfaction and growth opportunities. • Provide insights and recommendations based on account data to support strategic decision-making. • Stay informed on industry trends, competitor activity and regulatory changes affecting clients. • Represent Oritain professionally at client meetings, industry events and networking opportunities.

🎯 Requirements

• Proven experience managing a portfolio of high value clients. • Excellent verbal and written communication and presentation skills, with the ability to influence senior stakeholders. • Strong attention to detail and ability to manage multiple priorities concurrently. • Demonstrated ability to develop, nurture and grow long-term client relationships. • Familiarity with B2B sales methodologies such as Miller Heiman, Challenger or MEDDIC. • Strategic thinker capable of aligning account activities to broader business goals. • Self-starter, adaptable and resilient, with strong problem-solving skills. • Naturally curious, proactive and motivated to learn and grow. • High emotional intelligence and relationship-building ability. • Proficient with CRM tools such as Salesforce. • Willingness to travel across the US market (approximately 20%).

🏖️ Benefits

• Enhanced parental leave • Life insurance and critical illness cover • Medical insurance • Employee Assistance Programme • 401(k) • Learning portal with over 100,000 assets for professional development