Manager, Patient Collections

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⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $79k - $118.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

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OrthoVirginia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧘 Wellness

⚽ Sports

Wellness • Sports

OrthoVirginia is a multi-location orthopedic practice in Virginia that provides comprehensive musculoskeletal care, including orthopedic surgery, outpatient joint replacement, sports medicine, physical therapy, urgent care for orthopedic injuries, imaging, and telemedicine. With more than 160 physicians across 38 locations, OrthoVirginia offers integrated services such as on-site therapy, outpatient surgery centers, orthopedic urgent care, patient portals (MyChart), and community sports medicine partnerships to support recovery and active lifestyles.

📋 Description

• Provide leadership and operational support to the Patient Financial Services collections, estimates and accounts receivable functions. • Oversee the development, implementation, and continuous improvement of patient collection strategies, plans, and programs. • Ensure timely reimbursement and the prompt collection of all outstanding receivables in accordance with organizational policies. • Conduct periodic evaluations of accounts to track collection progress and identify trends or issues. • Develop, implement, and monitor collection policies and procedures to ensure effectiveness and compliance. • Manage relationships with external vendor collection agencies, ensuring performance standards are met. • Represent the organization at court garnishment hearings in collaboration with the collection’s attorney. • Identify current and potential issues impacting revenue cycle performance and recommend corrective actions. • Collaborate with department staff and senior leadership to resolve outstanding financial matters and improve revenue management. • Monitor project deliverables to ensure accuracy, quality, and timely completion. • Maintain strong client and patient relationships by addressing concerns, resolving complaints, and ensuring high-quality customer service. • Ensure all activities comply with organizational standards, internal policies, and applicable government regulations. • Partner with cross functional departments to support organizational goals and enhance overall revenue cycle performance. • Supervise, mentor, and evaluate team members to ensure high performance and accountability. • Lead the recruitment, onboarding, and training of new staff within the department. • Conduct regular performance reviews and provide coaching to support staff development. • Develop and refine policies aimed at improving cash flow and reducing outstanding receivables. • Prepare month end financial reports, performance summaries, and ad hoc analyses for management review.

🎯 Requirements

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field is required. • Minimum of five years of professional experience in finance or accounting. • At least three years of progressive experience within the healthcare industry, specifically in collections, accounts receivable, or revenue cycle management. • Strong understanding of finance, accounting principles, and revenue cycle operations. • Knowledge of the healthcare industry, including current trends and regulatory requirements. • Ability to collect, analyze, and interpret data to support decision making. • Strong analytical and critical thinking abilities. • Excellent organizational, managerial, and problem-solving skills. • High attention to detail and commitment to timely project completion. • Exceptional communication and interpersonal skills. • Ability to manage multiple priorities and resolve complex issues. • Knowledge of modern collection practices, principles, and compliance standards. • Strong customer service orientation with effective negotiation and persuasion skills. • Proficiency in mathematical concepts relevant to financial analysis. • Competence with computer applications such as Microsoft Office Suite, Epic, and other financial software.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development