Member & Provider Care Specialist

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🔥 0 minutes ago

🌵 Arizona, Florida, +1 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🤠 Texas – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Oscar

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🏢 Enterprise

💰 $140M Private Equity Round on 2020-12

Recruitment • Enterprise

Oscar is a world-class specialist STEM recruitment agency that provides industry-leading talent solutions. The company operates across six brands, connecting top talent with companies in various sectors including technology, construction, life sciences, and renewable energy. With offices across the globe, Oscar is recognized as a top-five company to work for and is committed to delivering excellence in staffing services.

📋 Description

• Handle inbound and outbound calls, secure messages and/or email communications with members or providers • Manage queue work and and assigned caseload through efficient dashboard management • Identify, investigate, and resolve issues within determined SLAs • Collaborate with colleagues, Experts, and Leads to identify trends and roadblocks • Utilize internal tools and resources seamlessly • Effectively communicates findings and resolutions with providers and internal departments • Support Member and Provider Services Representatives with complex issues, workflows, and training • Escalate updates or incorrect information in the internal knowledge management system for Member and Provider Services • Partner with production teams across the LifeCycles to improve the member and provider experience • Compliance with all applicable laws and regulations • Other duties as assigned

🎯 Requirements

• 1+ years in customer support, healthcare, tech and/or related field • Experience in a fast-paced environment • 6 + months of member and customer service experience • 1+ year of escalations experience in a customer service environment

🏖️ Benefits

• employee benefits • monthly vacation accrual at a rate of 15 days per year