Senior Unified Communications Call Center Engineer

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Ohio State University, Main Campus

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1870

📚 Education

Education

The Ohio State University, Main Campus is a public research university located in Columbus, Ohio. It offers a comprehensive education with a wide array of undergraduate, graduate, and professional programs. The university is engaged in numerous research initiatives and partnerships, providing opportunities for students, faculty, and industry partners to collaborate. Ohio State promotes a vibrant student life with various academic, recreational, and wellness services to support student needs. It also emphasizes community involvement and leadership development, fostering an inclusive environment on its multiple campuses across Ohio.

📋 Description

• Responsible for the design, development, implementation, and ongoing support of NICE CXone contact center solutions. • Focuses heavily on scripting, automation, and workflow optimization to enhance customer experience, operational efficiency, and system reliability. • Serves as a technical lead and subject matter expert for CXone platform capabilities.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 6+ years of experience in contact center technologies (NICE CXone preferred) • Strong experience with CXone Studio scripting (IVR / ACD flows) • Experience with APIs, web services, and integrations (REST/SOAP) • Strong troubleshooting and root cause analysis skills • Experience with call routing, telephony concepts, and cloud contact center architecture • Ability to translate business requirements into technical solutions.

🏖️ Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost. • Paid time off, including sick and vacation time and 11 holidays. • State retirement plan or an alternative retirement plan, both with generous employer contributions.