Spanish Speaking Customer Service Representative

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🔥 0 minutes ago

⛰️ Colorado, Wyoming – Remote

⛰️ Colorado – Remote 🦬 Wyoming – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Otter Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

👥 B2C

🛍️ eCommerce

🔧 Hardware

B2C • eCommerce • Hardware

Otter Products is a global leader in mobile device protection, known for its industry-leading brand, OtterBox. Founded in 1998, Otter Products has built its reputation on innovation and a commitment to providing trusted products. The company also emphasizes its philanthropic spirit through the OtterCares Foundation, which supports community initiatives and educational efforts aimed at inspiring youth. Otter Products prioritizes growth alongside giving back to the community, making social responsibility a core part of its mission.

📋 Description

• Represent Otter Products LLC by acting as an honorable brand ambassador. • Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner. • Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience. • Provide real-time product expertise to educate customers on technical knowledge of our products and to emphasize how our distinctive features benefit each consumer’s lifestyle. • Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a “one touch resolution.” • Cleary and effectively communicate with manager, support staff, IT and peers as needed. • Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality. • Adhere to all metrics that directly correlate to the department’s success, while meeting all performance-based Minimum Business Expectations. • Embrace the power of feedback in a professional and supportive manner to your manager and peers to support continued success of the organization. • Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment. • Other duties as assigned.

🎯 Requirements

• Must live/work in Colorado or Wyoming within 60 miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521. • High School Diploma or equivalent preferred. • Effective written and verbal communication skills required. • Bilingual in English/Spanish required. • Prior experience with Microsoft and Windows systems required. • Familiarity with navigating multiple platforms preferred.

🏖️ Benefits

• Laptop, docking station, and all required cables (10ft. Ethernet cable) • Two monitors with stands • Wired Keyboard and mouse • Wired headset • Power surge • Monthly "internet allowance" to offset the cost of your internet service (subject to payroll taxes) • Health insurance • 401(k) retirement plan • Accrued paid time off based on seniority • Volunteer time off • Parental leave • Bereavement leave • Company holidays • Years of service awards