Social Media Specialist

🕒 May 8

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💕 Social Media Manager

🚫👨‍🎓 No degree required

👻 Ghost score 66%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Monitor and respond to direct messages, comments, and inquiries across Facebook, Instagram, LinkedIn, TikTok, YouTube, and other social media platforms • Provide timely, professional, and informative responses to prospective clients regarding digital marketing services • Answer questions, educate prospects, and guide them toward scheduling consultations or speaking with the sales team • Build relationships with followers through consistent communication and community engagement • Monitor notifications throughout the day to ensure fast response times • Qualify incoming inquiries and identify potential business opportunities • Escalate complex questions or qualified leads to the appropriate team member • Maintain a professional, engaging, and consistent brand voice across all interactions • Engage with potential customers in Facebook Groups and other online communities when appropriate • Proactively identify opportunities to start conversations and generate new leads through social media engagement • Maintain accurate records of conversations, leads, and follow-up activities • Collaborate with the sales and marketing teams to improve customer communication and lead conversion • Report common customer questions and feedback to improve marketing content and messaging • Assist with creating, scheduling, and publishing social media posts across Facebook, Instagram, LinkedIn, TikTok, YouTube, and other platforms when needed • Assist with creating captions, graphics, reels, and other social media content as time permits • Stay current on social media trends, platform updates, and best practices • Perform additional community management, customer service, and social media support duties as assigned

🎯 Requirements

• Up to 2 Years of Experience in Social Media, Community Management, Customer Service, or a related role • Excellent written communication skills with strong grammar and attention to detail • Experience responding to customer inquiries through social media platforms • Familiarity with ManyChat or similar social media automation platforms • Strong understanding of Facebook, Instagram, LinkedIn, TikTok, YouTube, and other social media channels • Ability to manage multiple conversations simultaneously while maintaining professionalism • Strong organizational and time management skills • Excellent interpersonal and problem-solving abilities • Experience using Meta Business Suite or other social media management platforms is preferred • Familiarity with CRM systems is a plus • Experience creating and scheduling social media content is preferred but not required • Basic understanding of digital marketing concepts is preferred • Self-motivated with the ability to work independently • Friendly, professional, and customer-focused communication style

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities

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