Head of Platform Services – UX, Epic/MyChart Integrations

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

👻 Ghost score 12%

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Ovatient

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

🤝 B2B

Healthcare • B2B

Ovatient is a virtual-first care company that partners with health systems to deliver coordinated telehealth services—primary care, urgent care, and integrated behavioral health—built on the Epic EMR and MyChart. It provides a combined team of licensed virtual providers and technology that integrates into health systems’ workflows, enabling improved access, reduced leakage, and continuity with patients’ existing care journeys. Formed through a partnership between the MetroHealth System and the Medical University of South Carolina (MUSC Health), Ovatient supports billing through existing payer contracts and has delivered virtual care to tens of thousands of patients.

📋 Description

• Own the digital experience across MyChart, Digital Health Home™ / MyCare Anywhere™, and employer partner deployments • Own patient-facing experiences and internal operational tools supporting clinical and care delivery teams • Manage onboarding, identity and authentication, scheduling, virtual visits, messaging, notifications, education delivery, accessibility, conversion optimization, and experience KPIs • Own platform performance and service discipline, including uptime, vendor escalations, incident command, postmortems, root-cause analysis, change and release governance, release readiness, Go-Live, and Hypercare support • Design and execute Epic/MyChart integration architecture and interoperability strategy • Define interface strategy using FHIR, HL7, SMART, and OAuth • Lead identity and authorization, data exchange design, environment strategy, and scalable partner integration guardrails • Own customer onboarding and implementation from discovery through stabilization • Lead requirements gathering, configuration coordination, testing and UAT, go-live planning, non-clinical training logistics, and transition to steady-state operations • Directly lead key implementations and critical requirements sessions, UAT coordination, and go-live command when needed • Define and govern the unified platform roadmap, backlog, and prioritization framework • Influence platform partners’ feature decisions and translate friction into product improvements • Establish KPI-driven prioritization discipline • Manage vendor performance, SLAs, delivery commitments, escalations, roadmap alignment, and replacement optionality • Partner closely with the CMIO, who owns clinical governance and safety, while owning platform design, technical execution, and operational reliability

🎯 Requirements

• 8+ years in digital health, healthcare IT, or Epic-integrated environments • Demonstrated experience with Epic / MyChart integrations • Fluency in interoperability (FHIR, HL7, SMART, OAuth) • Experience leading platform reliability and release governance • Experience onboarding enterprise healthcare customers • Strong documentation and process discipline • Proven ability to translate technical architecture into executive-ready clarity • Experience influencing vendors and cross-system stakeholders • Comfort operating without layers and moving between executive strategy and tactical execution • Systems thinking and ability to see patterns beyond tickets • Ability to stabilize current operations while structuring future systems • Ability to communicate complex infrastructure concepts to technical and non-technical stakeholders • Ability to navigate healthcare legacy systems and drive process improvements

🏖️ Benefits

• Competitive compensation and benefits • 401(k) with company match from Day 1 • Flexible, remote-first work environment with modern collaboration tools • Professional development and leadership growth opportunities • Opportunity to directly influence the operational success of a cutting-edge, virtual-first care model • Collaborative, mission-driven team valuing mutual respect, empowered accountability, persistence, boldness, and belonging