Pre-Service Representative

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🕒 May 26

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Ovation Healthcare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 45 years

⚕️ Healthcare Insurance

☁️ SaaS

📚 Education

Healthcare Insurance • SaaS • Education

Ovation Healthcare is a leading provider of shared services for independent hospitals and health systems. With over 45 years of experience, the company enhances hospital and system performance through services like leadership advisory, supply chain management, revenue cycle management, technology services, and clinical care management. Ovation Healthcare is dedicated to supporting the financial and clinical needs of hospitals while preserving their focus on patient care and community wellness. Their educational programs and consulting services aim to strengthen hospital operations, making healthcare delivery more efficient and effective.

📋 Description

• Perform scheduling and/or pre-registration of patients for facility visits via telephone. • Involves verifying insurance, collecting copays, obtaining authorizations, and logging data. • Provide a superior level of customer service with patient interactions. • Meet individual KPIs and goals. • Handle inbound, dialer, and outbound calls in a timely manner. • Schedule patient appointments per client expectation. • Verify insurance eligibility and patient liability amounts and collect financial obligation from patients. • File, maintain logs, and perform other general administrative and team support duties as required. • Collect data for quality improvement. • Answer and work client emails. • Place follow-up calls if needed. • Other duties as assigned.

🎯 Requirements

• GED/High School Diploma • 6+ months previous registration experience • 6+ months customer service/outbound call center • Previous registration experience in a hospital setting preferred. • Knowledge of registration or pre-registration processes and all components associated with those processes. • Knowledge of HIPAA compliance • Knowledge of collections tactics • Knowledge of customer service best practices. • Ability to type at least 40 wpm.

🏖️ Benefits

• Reliable high-speed internet connection is required for all remote/hybrid positions. • Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.