Field Technical Specialist

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🔥 36 minutes ago

🏄 California, Florida, +4 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

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Owens Corning

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1938

🏭 Manufacturing

🏗️ Construction

Manufacturing • Construction • Materials

Owens Corning is a global manufacturing leader that specializes in providing innovative solutions in the construction and building materials sector. With a workforce of approximately 25,000 employees across 31 countries, the company focuses on three integrated businesses: Composites, Insulation, and Roofing. Owens Corning is dedicated to delivering sustainable, energy-efficient products that enhance building performance.

📋 Description

• Conduct field inspections, post-job walks, and technical evaluations in support of Owens Corning warranty and workmanship programs • Evaluate roofing installation quality, workmanship, ventilation, and other site conditions that may impact roof performance • Document inspection findings accurately and consistently in accordance with company standards and established procedures • Maintain organized records and documentation related to field activities, inspections, and customer interactions • Support escalated claims investigations by gathering field information and performing inspections under the guidance of technical leadership • Apply established safety standards during all field activities, including roof access, ladder use, and jobsite evaluations • Assess jobsite conditions and determine whether inspections can be completed safely and effectively • Serve as a professional representative of Owens Corning while interacting with contractors, homeowners, customers, and internal stakeholders • Provide technical support to contractors by answering application and installation-related questions and helping resolve field issues • Respond to customer and contractor inquiries in a timely, professional, and solution-oriented manner • Escalate complex technical, product, quality, or application concerns to the appropriate subject matter experts when necessary • Gather contractor feedback, field observations, and market insights that support ongoing product, process, and service improvements • Identify recurring field issues and communicate trends that may impact product performance, customer experience, or training needs • Support the development and refinement of technical guidance, field communications, documentation, and best practices • Deliver contractor training, hands-on demonstrations, and field-based educational activities using established training materials and standards • Assist with onboarding, peer learning, and knowledge-sharing initiatives as requested • Partner effectively with Field Technical & Quality Assurance, Customer Solutions, Sales, and other internal teams to support business objectives and customer success

🎯 Requirements

• High School Diploma or equivalent required • Ability to safely access steep-slope roofs and perform roof inspections and evaluations • Ability to lift a minimum of 50 pounds and carry ladders and inspection equipment • Valid U.S. passport and ability to travel throughout the United States and Canada • Ability to travel up to or greater than 75% annually • Experience conducting field inspections, technical evaluations, or preparing field documentation and reports • Strong written and verbal communication skills • Ability to work independently and manage multiple priorities in a dynamic field environment • Strong organizational skills and attention to detail • Demonstrated ability to build positive relationships with customers, contractors, and internal partners • 10+ years of experience in the steep-slope roofing industry (preferred) • Direct experience with asphalt shingle installation, roofing applications, and industry best practices (preferred) • Technical degree in Engineering, Architecture, Construction Technology, Building Sciences, or a related field (preferred) • Fluency in Spanish (preferred) • Experience with low-slope roofing systems, installation practices, and detailing (preferred) • Experience delivering technical training, contractor education, or hands-on demonstrations (preferred)

🏖️ Benefits

• Travel: Up to or greater than 75%, including travel throughout the U.S. and Canada • Occasional weekend travel may be required