Order-to-Cash Operations Manager

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🕒 June 9

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Oximio

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Oximio is a global clinical-trial logistics and supply-chain company that provides tailored cold-chain transport, storage, customs and depot services, sourcing of comparators and ancillary supplies, and patient-focused trial support (direct-to-patient, home nursing, transportation/reimbursement). The firm operates an international network of bonded depots and partners, offers specialized handling for biosamples and cell & gene therapies across temperature regimes down to -196°C, and supports CROs, CDMOs and sponsors with project management, labelling, QP release and regulatory/import services.

📋 Description

• Own and continuously improve the operational Order-to-Cash process across the organization • Ensure accurate customer master data, pricing setup, service configuration, and billing rules within ERP systems • Coordinate month-end billing activities, ensuring completeness, accuracy, and timely invoicing • Monitor unbilled services, incomplete transactions, and revenue assurance risks • Support a 'right-first-time' billing approach by improving invoice quality, transparency, and customer experience • Coordinate the resolution of billing questions, disputes, and customer reconciliation topics • Support accounts receivable processes by monitoring overdue balances and driving follow-up actions • Lead investigations into O2C process issues, identify root causes, and implement corrective actions • Develop reporting, dashboards, and performance indicators to improve visibility and decision-making • Partner with internal stakeholders to drive process improvements and operational efficiency

🎯 Requirements

• At least 3 years in a business role involving interaction with operations and customers on O2C related matters • Experience in business process and internal control design • Strong understanding of O2C processes including customer setup, pricing, invoicing, collections, dispute management, and reporting • Experience in process improvement, internal controls, or operational excellence • Strong analytical mindset and confidence working with large datasets • Advanced Excel skills; ERP experience is an advantage • Strong communication skills and a proactive, solution-oriented mindset • Ability to work independently in a dynamic, international environment

🏖️ Benefits

• Opportunity to build and shape a critical global business process • Contributing to operational excellence • Contributing to customer satisfaction • Contributing to business growth • Joining an international team supporting clinical trials