Engineer II, Field Service

🕒 July 2

☕ Washington – Remote

☕ Washington – Remote

💵 $81.2k - $121.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

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PacBio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🧬 Biotechnology

🏥 Healthcare

🔬 Science

Biotechnology • Healthcare • Science

PacBio is devoted to empowering scientists through advanced DNA sequencing technology. Their mission is to enable the promise of genomics to better human health, and they focus on providing comprehensive tools for studying genomes, transcriptomes, and epigenomes. With a commitment to innovation in biochemistry, optics, and nanofabrication, PacBio aims to unravel genetic mysteries and enhance global food supply, making significant contributions to both human health and the health of the planet.

📋 Description

• Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations. • Submit timely documentation of service activities and expenses. • Maintain accurate and reliable service spare parts inventory. • Work closely with sales and field application specialists to ensure customer expectations are being met. • Mentor and train new and less experienced service engineers. • Develop and improve operating procedures and processes. • Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers. • Provide feedback, reports, and analysis of field issues to product teams and service management. • Write and edit service documentation for alignment, replacement, and upgrade procedures.

🎯 Requirements

• 2-4 years of related experience with a Bachelor's degree; or 1-3 years of experience with Master’s degree; or 0-2 years of experience with a PhD. • A degree in Engineering or Science, or equivalent Military, or other experience. • Minimum of two to five years servicing or supporting complex electromechanical/chemical equipment. • Knowledge of biochemistry, biology and/or other life sciences. • Excellent verbal and written communication skills. • Excellent analytical troubleshooting and problem-solving skills. • Extensive travel required. • Proficient with computer software and hardware, including Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture. • Valid driver’s license with good driving record. • Ability to work independently with minimal supervision. • Ability to lift 40lbs above your shoulder height. • Ability to lift 75lbs from the ground to unpack boxes.

🏖️ Benefits

• Comprehensive health insurance coverage • Retirement plans • Paid time off • Opportunities for professional development