Senior Manager – Technical Implementation, Value Realization

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $135k - $150k / year

⏰ Full Time

🟠 Senior

🤓 Technical Project Manager

👻 Ghost score 0%

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PackageX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PackageX is a company focused on revolutionizing logistics through automation and digitization. It offers solutions for automating package and inventory receiving processes in warehouses, stores, and commercial buildings. PackageX's platform utilizes advanced scanning technology and integrates with various systems via APIs, enabling enhanced efficiency, accuracy, and visibility. Their offerings include label scanning and bill of lading APIs to streamline package management and fulfillments, aiming to empower logistics teams across sectors, including warehousing, higher education, and hospitality, with AI-driven workflows and connected data sources. The company's mission is to modernize logistics operations, providing real-time updates and reducing manual effort in package handling processes.

📋 Description

• Lead complex enterprise customer implementations • Drive customer adoption, measurable value realization, and long-term account health • Understand complex customer workflows and integrations with operations, IT, product, and executive stakeholders • Manage implementation timelines, risks, milestones, and dependencies • Own enterprise customer implementation plans, onboarding, and go-live execution • Coordinate technical implementation across customer and internal teams • Track workflow adoption, usage, customer health, and implementation risks • Document ROI and value realization • Provide executive-ready customer progress updates • Coordinate across sales, product, engineering, AI, and customer teams • Improve post-sales process discipline, implementation handoff quality, and operating cadence • Identify expansion signals and hand them off to commercial teams • Convert closed-won commitments into structured implementation plans • Manage multiple enterprise implementations simultaneously • Lead implementation calls and drive go-live, adoption, risk, and value milestones • Identify and escalate blockers • Translate customer needs into internal action plans • Capture measurable value, ROI, and customer evidence • Build implementation playbooks and improve post-sales execution • Serve as a senior customer-facing partner to business, technical, operational, and executive stakeholders • Travel regularly to customer sites for pilots, implementation, go-live support, executive readouts, and relationship building

🎯 Requirements

• 6–10 years in technical implementation, enterprise implementation, technical program management, solutions consulting, value realization, strategic account management, or enterprise customer success • Experience managing complex enterprise customers and senior stakeholders • Experience with enterprise SaaS, logistics, supply chain, warehouse operations, retail operations, manufacturing, field operations, or workflow automation • Strong customer-facing communication, project management, and follow-through • Comfortable working with technical products, APIs, integrations, data workflows, and enterprise systems • Able to translate customer requirements into clear execution plans • Comfortable working in a fast-moving startup environment and creating clarity in ambiguous environments • Experience with logistics, warehousing, 3PL, manufacturing, retail operations, or supply chain technology • Experience working with AI, computer vision, automation, or workflow platforms • Experience building implementation playbooks and supporting value-based customer conversations • Experience partnering closely with technical teams and enterprise customers • Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems • Strong executive presence and customer-facing communication • Structured, detail-oriented, and operationally disciplined • Comfortable driving accountability across customers and internal teams • Technical enough to understand workflows and integrations • Commercial enough to identify expansion opportunities • Proactive and comfortable creating processes where none exist • Able to operate across executives, operators, IT, engineering, and sales

🏖️ Benefits

• Performance-based bonus tied to implementation success, time-to-go-live, customer adoption, value realization, customer health, and qualified expansion opportunities • Meaningful equity grant • Competitive medical, dental, and vision insurance • 401(k) plan • Paid time off and company holidays • Remote or hybrid work flexibility, depending on location and business needs