Client Success Manager

🕒 September 19

🇨🇦 Canada – Remote

💵 $90k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Packetlabs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Packetlabs is a CREST-accredited, SOC 2 Type II attested cybersecurity firm specializing in impact-first penetration testing and red teaming. They provide comprehensive on-premise, cloud, application, API, mobile, OT, and AI/LLM penetration testing, as well as social engineering, purple teaming, and cyber maturity assessments, focusing on actionable findings with zero false positives and no outsourcing. Packetlabs serves enterprise clients across industries such as retail, finance, healthcare, and telecom, emphasizing North American data residency and OSCP-certified staff.

📋 Description

• Lead strategic review calls focused on outcomes, growth opportunities, and next steps • Coordinate discovery and delivery for returning clients to ensure a seamless experience • Monitor account health and forecast opportunities • Engage clients ahead of typical buying cycles to stay aligned with evolving security objectives • Re-engage dormant accounts and drive strategic growth by checking in on security health and introducing strategies to elevate defenses • Collaborate with Inbound/Outbound peers to reactivate dormant accounts • Act as the voice of the client internally • Collaborate with Client Success, Sales, Marketing, and Operations to align client needs with business objectives • Share client feedback and drive advocacy through reviews, referrals, and testimonials • Identify strategic partners and strengthen trust within existing relationships • Help clients visualize the next stage of security maturity over 12-18 months • Translate complex client needs into clear, actionable business strategies • Support retention, deepen relationships, and foster post-engagement growth

🎯 Requirements

• 2-5 years of experience in Client Success, relationship management, or consultative sales • Experience in cybersecurity, IT services, B2B SaaS, or consulting is an asset • Proven ability to manage multiple client relationships at once and triage opportunities • Strong written and verbal communication skills across emails, meetings, and documentation • Comfortable diving into and obsessing over data • Familiarity with a CRM platform such as Salesforce or HubSpot • Proven track record of delivering or exceeding measurable client outcomes • Deep understanding that client success means aligning with client goals and reinforcing the value of the work • Deep curiosity, strong business acumen, and a consultative approach to relationship management • Comfortable using CRMs, dashboards, and data-rich reporting tools

🏖️ Benefits

• Competitive compensation and pay-for-performance • Fully remote in Canada • Ongoing professional growth and development • Paid training and certifications • Participation in corporate, employer-paid benefit plans for you and your family • Wealthsimple GRSP, with corporate matching • Plenty of vacation and personal/sick days • Paid time off for your birthday • Paid time off for professional development activities • Paid time off for volunteering