Senior Director, Account Management

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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Packsize

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🛍️ eCommerce

🚗 Transport

eCommerce • Manufacturing • Transport

Packsize is a company that specializes in on-demand packaging solutions, offering automated and customizable packaging systems designed to optimize shipping efficiency and sustainability. Their innovative approach to packaging, referred to as SMART Packaging, focuses on creating eco-friendly, regulatory-compliant packaging solutions that cater to diverse industry needs. Packsize's systems cater to various sectors, including eCommerce, manufacturing, and logistics, helping businesses reduce waste, cut costs, and enhance customer satisfaction.

📋 Description

• Take full accountability for Net Revenue Retention across Packsize’s core customer base • Actively manage customer and relationship health, renewals, and expansion opportunities • Lead and develop a high-performing AM team • Coach, mentor, and performance manage a team of Account Managers • Build scalable AM processes • Partner with Customer Strategy & Success team to design account coverage models • Drive expansion and advocacy • Develop a scaled motion for downmarket and pre-ICP customers • Champion the voice of the customer internally • Partner cross-functionally with Sales, Marketing, and R&D

🎯 Requirements

• 7+ years of B2B Account Management experience • at least 3 years leading Account Management teams • Proven experience building or scaling an account management function focused on both retention (keep) and expansion (grow) • Experience scaling AM processes, including coverage models, health scoring, and forecasting • Strong growth and forecasting discipline • Deep understanding of customer lifecycle models • Ability to balance commercial outcomes with customer-centric strategy • Experience leading teams that work closely with CSMs to drive verified outcomes • Proven ability to recruit, develop, and performance manage high-performing AM teams • Excellent cross-functional collaboration skills • Skilled communicator with executive presence • Data-driven mindset and comfort using systems like Salesforce and other BI reporting tools

🏖️ Benefits

• medical, dental, and vision coverage • a 401(k) retirement plan • Paid Time Off • Health Savings and Flexible Spending Accounts (HSA/FSA) • life and disability insurance • critical illness, hospital indemnity, accident, and legal/ID theft protection • access to an Employee Assistance Program (EAP) to support your overall well-being