Customer Marketing Manager

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Pactum AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Pactum AI is a company that builds AI-driven negotiation software to automate supplier and enterprise negotiations. Its platform helps large companies automate supplier negotiations, driving measurable cost savings and efficiency improvements through automated decision-making and negotiation workflows. Founded in 2019, Pactum AI operates as a SaaS provider serving enterprise customers with a global cross-disciplinary team.

📋 Description

• Build and run multi-channel expansion campaigns. • Design and implement the full customer marketing stack from zero. • Use AI tools to mine customer signals. • Build and manage Pactum's customer reference programme. • Own customer-facing content: case studies, ROI calculators, CPO-level business reviews, customer newsletters, and expansion collateral. • Work directly with Account Management, Customer Success, Sales, and Product. • Systematically capture and distribute customer insights across the business.

🎯 Requirements

• 4+ years in B2B SaaS customer marketing, lifecycle marketing, or a closely adjacent GTM function. • Proven track record building customer advocacy or expansion programmes from scratch at a startup or early-stage scaleup. • Strong content and narrative instincts. • Hands-on with marketing automation and CRM: HubSpot or Marketo, Salesforce proficiency. • Experience with customer health and feedback tooling: NPS, CES, or similar. • Bonus points if you have: • Experience with Gong or similar conversation intelligence platforms for customer signal mining. • Familiarity with customer health and advocacy tools such as Gainsight, Vitally, or Influitive. • Background in enterprise or deep-tech B2B SaaS, ideally with a procurement, supply chain, or finance buyer. • Experience running customer advisory boards or community programmes. • Signal-based expansion plays using AI-enrichment tools.

🏖️ Benefits

• Unlimited vacation time. • Paid sick leave. • Company equity. • SPOT bonuses. • Learning & development. • Flexible schedule. • Annual off-site retreats. • Home office setup.