Host Account Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PadSplit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏨 Hospitality

🏗️ Construction

📦 Logistics

💰 $20.5M Series B on 2021-11

Hospitality • Construction • Logistics

PadSplit is a platform that focuses on affordable co-living solutions, allowing individuals to rent private rooms in shared homes across various cities in the United States. By offering flexible stays with trusted identity and screening measures, it aims to create a safe and homey environment for its members. PadSplit markets itself as a more affordable option compared to other room rental services and helps members save money and build credit. The company also provides an opportunity for property owners to earn and make a positive impact in their communities by hosting rooms. PadSplit is recognized for its innovative technology and affordable housing solutions.

📋 Description

• Own and manage a dedicated portfolio of PadSplit hosts as their primary point of contact • Resolve support ticket escalations, policy questions, financial inquiries, and operational challenges • Build proactive, trust-based host relationships to reduce churn and increase host lifetime value • Conduct performance check-ins aligned to host goals and PadSplit benchmarks • Drive host accountability on occupancy, bookability flags, rejection rates, move-in ratings, and member retention • Partner with hosts on portfolio growth and expansion of their PadSplit footprint • Surface host feedback and trends to product, operations, and leadership • Maintain knowledge of PadSplit’s platform, fee structures, payout mechanics, and host-facing policies • Guide hosts on pricing strategy, occupancy optimization, listing quality, rejection rate management, and platform best practices • Monitor host and property performance using PadSplit’s data tools • Lead introductory calls and activation for new hosts • Educate new hosts on pricing, room standards, safety compliance, responsiveness, and member outcomes • Investigate and resolve complex host situations using sound judgment • Coordinate escalations with member support, trust and safety, payments, and legal teams • Document ticket details and resolutions accurately • Identify systemic issues and inform process, policy, or product improvements • Contribute to playbooks, talk tracks, macro responses, and best practices • Participate in weekly team syncs

🎯 Requirements

• 3+ years of account management, customer success, or high-touch client relationship experience • Background in real estate, property management, hospitality, or a platform-based marketplace is strongly preferred • Ability and willingness to develop deep working knowledge of PadSplit’s product, fee structures, and policies • Proven ability to manage a large book of relationships proactively • Comfort using data to tell a story and drive actionable conversations • Ability to analyze incomplete or conflicting information, apply policies thoughtfully, and make fair, defensible decisions • Ability to balance compassion with clarity when delivering difficult outcomes • Clear, confident written and verbal communication tailored to diverse audiences • Strong organization and follow-through across a large portfolio • Genuine belief in PadSplit’s mission and understanding of the affordable housing space • Motivation to build and improve a new function • Must be authorized to work in the United States and complete the I-9 and E-Verify process

🏖️ Benefits

• Fully remote position • Competitive compensation package including an equity incentive plan and company-wide bonus opportunity • National medical, dental, and vision healthcare plans • Company provided life insurance policy • Optional accidental insurances, FSA, and DCFSA benefits • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays • 401(k) plan • Twelve (12) weeks of paid time off for both birth and non-birth parents • The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis