Nurse Navigator – Overnight

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Pager Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

Healthcare Insurance • SaaS • Artificial Intelligence

Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members, and teams through integrated technology, AI, and concierge services. Their solutions provide secure access and support proactive, personalized care across the healthcare journey, improving engagement and satisfaction for users.

📋 Description

• Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email • Document within EMR • Follow and apply clinically validated triage protocols • Ensure the highest quality customer service for patients and providers • Complete basic nursing responsibilities, outpatient testing, medications, etc. • Troubleshoot technology with patients • Work to ensure a seamless patient call center experience • Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care • Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience • Assist in identifying technology needs that improve patient experience • Additional projects as assigned

🎯 Requirements

• 2+ years of clinical hospital experience; within the ICU or ER highly preferred • An active compact unencumbered RN license • Minimum of Associates Degree in Nursing (ADN) • Bilingual and able to communicate in both English and Spanish is a major plus • Ability to give and receive actionable feedback • Passionate about patient care and triage • Enjoy helping others • Ability to use critical thinking when presented with new and challenging situations • Relish solving problems, seeking out answers, and trying new things • Kind, empathetic and possess a strong social perceptiveness • Positive, energetic, and fun! • Outstanding multitasking skills • Enthusiasm and savviness for new technology • Mastery of oral and written language along with strong typing skills • Ability to assess and communicate with patients via a text-based platform • Flexible and fast learner, comfortable in a fast-paced and changing environment • Eager to challenge the status quo of traditional healthcare • Detail oriented and an organized self-starter with outstanding interpersonal skills

🏖️ Benefits

• Health insurance • Flexible work arrangements