Head of Relationship Coaching

🔥 9 minutes ago

🐊 Florida, New Jersey, +3 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🔴 Lead

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Paired

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

🏥 Healthcare

🌍 Social Impact

Consulting • Healthcare • Social Impact

Paired is the #1 app for couples, designed to improve communication, stay connected, and deepen intimacy. It offers daily fun questions that couples answer to enhance their relationship, alongside couple quizzes to identify strengths and areas for improvement. The app features couple games and tips from top therapists and academics, drawing on research to support lasting love.

📋 Description

• Develop and launch Paired’s relationship coaching offering • Own the coaching methodology, training, quality, safety and coaching experience • Co-own the customer journey, beta design, launch plan, and end-to-end coaching experience with Operations, Product, Growth, CRM, and Content • Define quality, safety, satisfaction, pathway completion, and customer outcome metrics, and partner with other teams on acquisition, engagement, retention, and commercial metrics • Conduct ongoing market and competitor research to identify opportunities for differentiation and growth • Partner with leadership to shape the long-term vision for relationship support within Paired • Define Paired’s coaching philosophy, frameworks, and approach • Design structured relationship coaching pathways for couples and individuals • Build training materials, playbooks, and educational content for coaches and customers • Define operational safeguards, escalation procedures, and quality standards • Recruit and manage a high-quality network of relationship coaches, therapists, counselors, psychologists, and other relationship experts operating in a non-clinical coaching capacity • Define the profile, qualification standards, vetting process, and onboarding experience of coaches • Build systems for coach training, quality assurance, performance management, and ongoing development • Create a strong relationship services culture focused on customer outcomes, empathy, and operational excellence • Continuously improve customer satisfaction and relationship coaching effectiveness through feedback and data analysis • Work closely with Product, Engineering, CRM, and Operations teams to ensure a seamless relationship coaching experience that integrates naturally into the Paired ecosystem • Help define intake flows, matching systems, session logistics, and customer support processes • Partner with Operations and Product on the implementation and optimization of operational tools including scheduling and video platforms • Partner with Operations to develop scalable processes for scheduling, matching, coach utilisation, session notes, customer feedback, and quality review • Collaborate with Product and Content teams to integrate relationship coaching and counseling services, insights, and homework loops into the Paired app experience • Maintain high standards of customer care, professionalism, and ethical practice

🎯 Requirements

• US based (East Coast only) • 5+ years of experience in coaching, therapy, counseling, or relationship support industries, including some direct client work • Experience hiring, training, managing, or quality-assuring coaches, therapists, counselors, psychologists, or other practitioners • Strong understanding of relationship support methodologies, frameworks, and customer needs • Experience creating educational content, training programs, or coaching curricula • Operational mindset with the ability to design scalable systems and processes • Excellent people management and leadership skills with the ability to inspire and develop coaches • Data-driven mindset with experience using customer insights and metrics to improve outcomes • Entrepreneurial attitude with comfort operating in ambiguity and building expert-led services from zero to one • A true passion for relationships, coaching/therapy, and helping couples improve their connection • Stand out with: • Deep app experience within relationship coaching, couples therapy, or adjacent wellness categories • Accreditation or formal training in coaching, counseling, psychology, or therapy • Experience building coaching or therapy businesses from an early stage • Familiarity with digital health, wellness, or marketplace-style operational models • Experience working in a fast-growing startup environment • Experience integrating coaching or educational experiences into consumer apps or subscription businesses

🏖️ Benefits

• Significant stock options • In-person events across Europe, bringing colleagues together through coworking experiences and team retreats. • Subsidized coworking space • 25 days paid time off (PTO) plus public holidays • Yearly learning budget of £1,000 / €1,150 • Three months' paid maternity leave and one month's paid paternity leave, inclusive of same-sex and adoptive parents • Comprehensive health insurance • Opportunity to help millions of people with their relationship