Customer Service Phone Agent

🔥 0 minutes ago

🌵 Arizona, California, +17 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Paleovalley

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🍽️ Food & Beverage

🛍️ eCommerce

👥 B2C

Food & Beverage • eCommerce • B2C

Paleovalley is an online retailer and brand that sells paleo-focused food products and dietary supplements. The company offers grass-fed and pasture-raised meat snack sticks (beef, venison, chicken, pork), protein powders (bone broth, whey), superfood bars, organic greens, functional supplements (omega-3, organ complexes, turmeric, electrolytes, apple cider vinegar), and pantry items like beef tallow and extra virgin olive oil. Their site emphasizes natural, pasture- or grass-fed sourcing, runs promotions (sales, free shipping thresholds), and operates a direct-to-consumer e-commerce storefront.

📋 Description

• Deliver exceptional customer experiences by serving as the primary point of contact for inbound phone inquiries, providing professional, friendly, and knowledgeable support. • Support customers throughout their journey by answering questions related to products, orders, subscriptions, promotions, and company policies. • Resolve customer concerns efficiently and empathetically, identifying solutions that build trust and strengthen customer loyalty. • Process customer transactions accurately, including orders, returns, exchanges, and account updates. • Recommend products and solutions that align with customer needs, helping customers make informed purchasing decisions. • Promote and upsell Paleovalley and Wild Pastures products through consultative conversations that create value for the customer. • Achieve established performance goals related to customer satisfaction, call quality, productivity, and sales outcomes. • Maintain accurate customer records and document interactions within company systems and databases. • Collaborate with cross-functional teams to investigate and resolve complex customer issues and ensure timely follow-through. • Stay current on product offerings, promotions, policies, and industry knowledge to provide accurate and effective customer guidance. • Identify recurring customer concerns and share insights and feedback that contribute to continuous improvement across the customer experience.

🎯 Requirements

• At least 1 year of experience providing phone-based customer support in a high-volume customer service environment. • At least 3 months of sales experience, including recommending products or services to customers. • Previous experience working successfully in a remote work environment. • Experience using customer service, contact center, or CRM platforms and the ability to quickly learn new systems and tools. • Strong verbal communication skills, active listening skills, and a professional phone presence. • Ability to manage multiple priorities while maintaining accuracy and attention to detail in a fast-paced environment. • Ability to work independently, solve problems, and identify appropriate resources with minimal supervision. • Ability to maintain a dedicated, distraction-free, and quiet workspace during working and training hours. • Authorization to work in the United States for any employer without current or future visa sponsorship. • Bonus Points: Experience using Aircall, Richpanel, Zendesk, or similar contact center and customer support platforms. • Experience in a high-volume phone support environment, consistently managing 40–50+ customer interactions per day while maintaining quality and customer satisfaction. • Experience supporting customers for e-commerce, direct-to-consumer (DTC), health and wellness, food and beverage, or healthcare brands. • A demonstrated track record of meeting or exceeding customer service, productivity, or sales-related performance metrics. • A coachable, positive attitude and a genuine passion for helping customers solve problems and create exceptional experiences.

🏖️ Benefits

• Health insurance (medical, dental, vision) • Paid time off • 401k with company match • Generous Paid time off to support balance and rest • Paid sick time • Six (6) paid holidays each year • Paid parental leave • 100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance • Monthly product stipend