Panda Technology
- employees
🔒 Cybersecurity
🤝 B2B
💼 Consulting
Cybersecurity • B2B • Consulting
Panda Technology is a Jacksonville, Florida–based managed IT and cybersecurity provider that delivers 24/7 managed IT services, cybersecurity, backup and disaster recovery, cloud solutions, and IT consulting to businesses across Florida. The firm emphasizes local, responsive support, transparent pricing, and industry-specific compliance expertise (including HIPAA for healthcare). Services listed include endpoint and server protection (EDR/XDR), SOC/SIEM monitoring, backup and BCDR planning, Microsoft 365 and Azure migrations, vCIO advisory, and network/server management. Panda is positioned as a B2B partner for small-to-mid-sized organizations in sectors such as healthcare, construction, legal, transportation, and professional services and is a featured Acronis partner for backup and disaster recovery.
Entry-Level Service Desk Technician
Job not on LinkedIn
🔥 9 minutes ago
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Panda Technology
- employees
🔒 Cybersecurity
🤝 B2B
💼 Consulting
Cybersecurity • B2B • Consulting
Panda Technology is a Jacksonville, Florida–based managed IT and cybersecurity provider that delivers 24/7 managed IT services, cybersecurity, backup and disaster recovery, cloud solutions, and IT consulting to businesses across Florida. The firm emphasizes local, responsive support, transparent pricing, and industry-specific compliance expertise (including HIPAA for healthcare). Services listed include endpoint and server protection (EDR/XDR), SOC/SIEM monitoring, backup and BCDR planning, Microsoft 365 and Azure migrations, vCIO advisory, and network/server management. Panda is positioned as a B2B partner for small-to-mid-sized organizations in sectors such as healthcare, construction, legal, transportation, and professional services and is a featured Acronis partner for backup and disaster recovery.
📋 Description
• Provide first-line support for client tickets via phone, chat, and email • Troubleshoot common issues with Windows and macOS systems, Office 365, and basic software applications • Assist with password resets, account setup, and user access requests • Document all work performed and update tickets accurately • Follow step-by-step instructions and internal knowledge base articles to resolve issues • Escalate more complex issues to senior technicians when necessary • Participate in regular training and development to build technical skills
🎯 Requirements
• Strong interest in IT and customer support • Excellent communication and problem-solving skills • Basic familiarity with Windows operating systems and Microsoft Office applications • Ability to learn new tools and processes quickly • Reliable internet connection and ability to work independently from home • Strong attention to detail and willingness to follow procedures • Exposure to Microsoft 365, Active Directory, or helpdesk systems through school, work, or personal projects (preferred) • Experience using remote support tools (preferred) • CompTIA A+, IT Fundamentals+, or similar certification (or working toward one) (preferred)
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