Account Manager

🕒 March 11

🇺🇸 United States – Remote

💵 $75k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Panopto

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

☁️ SaaS

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2021-04

SaaS • Education • Enterprise

Panopto is an AI-powered platform designed to simplify the use of video for capturing, managing, and sharing information across organizations. It provides tools for creating, curating, and searching a library of video-based knowledge assets, making learning and training more accessible and impactful. With features like lecture capture, virtual training, and video management, Panopto serves industries such as higher education, corporate training, and more. The platform integrates AI-powered tools to enhance accessibility, engagement analytics, and knowledge discovery, supporting institutions to adapt to flexible and scalable learning and working environments.

📋 Description

• Manage the software renewal process for assigned accounts • Engage clients regarding usage, concerns, and upgrade options • Negotiate renewal terms, pricing, and contractual agreements with legal and finance • Identify and execute upselling and cross-selling opportunities for software licenses, modules, and services • Conduct product demonstrations and presentations • Collaborate with sales and marketing on targeted strategies and campaigns • Develop account plans and strategies for renewal and upselling objectives • Monitor account usage, health, revenue performance, and customer satisfaction metrics • Provide sales forecasts and pipeline updates using CRM and reporting systems • Conduct market research and competitive analysis across corporate, higher education, and K-12 sectors • Develop relationships with key decision-makers and stakeholders • Serve as primary contact for assigned accounts and address customer inquiries • Report to the Director of Account Management • Collaborate with Customer Support and Implementation teams • Complete a health audit of the assigned Americas territory • Identify at-risk accounts and implement retention strategies • Deliver on-time renewals and expansion deals • Create and document a repeatable Americas Strategic Growth/Success Playbook

🎯 Requirements

• 5 years of experience in sales or account management, ideally in SaaS • Proven track record of exceeding quotas through relationship building • Ability to articulate the value of complex software solutions clearly • Proficiency with CRM tools and sales productivity stacks • Self-motivated and able to independently manage a territory and own results • Comfortable traveling up to 25% • Bachelor’s degree in business or a related field • Vigorous sales-oriented mindset • Strong communication skills

🏖️ Benefits

• Commission earnings per the Sales Commissions Plan, with on-target earnings of $125,000 USD • Health insurance • Flexible spending accounts • Retirement savings plans • Life and disability insurance programs • Paid and unpaid time away from work • Remote work eligibility • Flexible or remote-friendly work arrangements • Remote-first company environment