Paralegal

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +27 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $24 - $28 / hour

⏳ Contract/Temporary

🟢 Junior

💼 Paralegal

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paradigm Information Services, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Paradigm Information Services, Inc. is an established, certified women-owned staffing firm that specializes in providing staffing solutions for companies in the tech sector. The company identifies and places top talent including content developers, creative designers, engineers, project managers, marketers, and support staff in various technical industries such as microelectronics, legal services, medical devices, information technology, and hardware and software services. Paradigm prides itself on building lasting relationships with both clients and consultants, ensuring ongoing satisfaction and successful placements. Their commitment extends to promoting diversity, equity, and inclusion in the tech community through partnerships and community events.

📋 Description

• Handle escalated calls and emails from contact center agents • Manage complex inquiries related to settlement administration • Act as a liaison between contact center and client services teams • Apply legal documentation to customer service and claimant situations • Research and write professionally • Orchestrate large volumes of data while meeting critical deadlines • Make independent, well-informed decisions • Prioritize and execute tasks under high pressure • Adapt to changing environments and shifting project timelines • Identify and analyze trends in customer escalations

🎯 Requirements

• Paralegal certification or Juris Doctorate required • 1–3 years of work experience • Proven experience handling complex customer inquiries, preferably within a contact center environment • Prior contact center experience with understanding of escalation management • Ability to interpret and apply legal documentation to customer service and claimant situations • Excellent professional written and oral communication skills • Strong interpersonal and client service skills • Strong research and professional writing skills • Exceptional attention to detail and accuracy • Ability to make independent, consistently well-informed decisions • Ability to work independently and collaboratively • Ability to adapt to a constantly changing environment • Effective prioritization and time management under pressure • Strong organizational and problem-solving skills • Analytical ability and ability to identify and analyze trends in customer escalations • Ability to manage large volumes of data while meeting critical deadlines • Proficiency in Microsoft Office, especially Excel, Outlook, and Word • Proactive approach and ability to shift priorities as projects and timelines demand

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • 401K • PTO • Sick days • Potential for extension and conversion