Junior Azure Technician

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Paragone Solutions, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

🔒 Cybersecurity

📋 Compliance

IT Operations • Cybersecurity • Compliance

Paragone Solutions, Inc. is a process-oriented information technology and professional services company based in McLean, VA. The company focuses on delivering outstanding customer satisfaction through a range of services including cybersecurity, IT operations, . Net application development, eLearning, compliance, and staffing. Their managed IT solutions support a 'digital first, remote first' operational model, integrating the best of cloud and on-premise services to ensure secure, compliant, and efficient IT management. Paragone's expertise in meshed cybersecurity and integrated compliance allows them to provide cost-effective and secure IT operational models. The company prides itself on project integration, risk management, and quality communication to enhance productivity and business outcomes.

📋 Description

• Provide first-line technical support for customers who experience computer hardware and software issues • Troubleshoot hardware and software problems • Build new computers and set up virtual machines • Configure Microsoft 365 GCC High and Azure Government tenants to ensure compliance with DoD and federal security requirements • Serve as a primary point of contact for troubleshooting and resolving hardware, software, and network issues across user systems and infrastructure • Build, rebuild, and configure laptops, desktops, and virtual machines to meet organizational and security requirements • Support physical network setup activities • Manage and maintain Office 365/Azure GCC High tenants • Handle patch management, system updates, and endpoint hardening within the GCC High environment • Provide remote and onsite technical support to end users • Monitor system performance and proactively identify and address potential issues • Collaborate with team members and stakeholders to resolve complex technical issues and implement process improvements

🎯 Requirements

• Minimum of three (3) years of computer support experience • Hands on experience with Government Community Cloud High (GCC High) • High School Diploma or GED • CompTIA A+ certification is preferred • Hands-on experience with Microsoft Office applications, Office 365 and Azure tenant management • Skilled in computer system and network support, including standalone systems and peripheral devices • Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments • Strong background in software troubleshooting and issue resolution • Solid understanding of computer networking and IT support practices • Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS • Proven technical support skills with a focus on end-user satisfaction • Previous help desk or technical support experience preferred • Excellent ability to communicate complex technical concepts to non-technical users • Strong problem-solving, troubleshooting, and analytical skills • Ability to perform well under pressure while managing and prioritizing multiple tasks effectively

🏖️ Benefits

• Competitive salaries • Relaxed, life-friendly work environment