Customer Care Center Analyst – Level I

Job not on LinkedIn

🕒 May 30

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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PassTime

WebsiteLinkedInAll Job Openings

51 - 200 employees

PassTime GPS has been in business for more than 25 years in the global transportation industry. Our wireless GPS telematics products are available for multiple sectors of the automotive industry including auto dealers, auto finance companies, auto leasing companies, insurance companies and fleet transportation provider’s. Our products are available in the USA, Canada, Europe, Latin America, Asia Pacific and the Middle East. We design, engineer, manufacture and distribute our own products and we have more than 50 patents protecting our technology. In 1997, PassTime created its first Automated Collection Technology (ACT) product. Over the next several years, a Suite of Products evolved that offer GPS tracking, wireless, and Automated Collection Technology products and services designed to meet the needs of a highly diverse industry of car dealers and special finance companies. PassTime solutions facilitate higher rates of return on financing based upon improved customer payment performance. Other benefits include: Customer base includes 10,000 auto dealers, auto finance companies, auto leasing companies and insurance companies worldwide. PassTime holds (20) patents protecting its technology with an additional (32) patents pending. PassTime designed and maintains our own software, firmware and middleware. Our web based portal offers a complete end-to-end software solution for our customers designed specifically for the automotive industry. PassTime telematics are currently protecting more than $10 billion in automotive assets, with more than 1.1 million active subscribers reporting on our network. Pass Time provides 24/7/365 live customer support for dealers, lenders, partners and consumers.

📋 Description

• Communicating effectively with all PassTime’s customers and end users in a professional and courteous manner. • Capacity to meet and/or exceed all PassTime service metrics, and quality levels. • Understand all processes and procedures related to PassTime products/services. (Security, airtime renewal, final code, placing product orders). • Perform special projects; i.e., converting devices, changing functionality. • Complete understanding of all PassTime legacy systems. • High proficiency in adding customers, purchasing packages, inventory management, in-depth knowledge of reports, add/selling contracts. • Full comprehension of STS (adding/adjusting/changing package type) PassTime’s inventory management system. • Fully proficient in utilizing CRM system. (Creating cases, account location, locating invoices). • Total understanding of the time stamp process. • Fully competent in identifying all codes and functions for every service package. • Comprehensive knowledge of how and why codes should be generated.

🎯 Requirements

• High School Diploma or equivalent required. • Bachelor's degree in a relevant field such as business administration, communications, or a related discipline, preferred. • 2+ years of experience working in a call center environment, preferably in an analytical or reporting role. • Capable of physically installing PassTime devices in vehicle. • Full comprehension of all PassTime service package functionalities. • Recognition of all warning sounds (low battery, positive, negative, regular warning, disable warning). • Comprehensive and in-depth knowledge of the Elite device states relative to the service package. • Perform critical thinking/analysis to determine reasons for vehicle not starting. • The ability to isolate reasons for vehicle not starting due to wiring, security systems, intermittent starts, auto on/off start systems, and other ignition/starter related causes. • Comprehend the wiring schematics of the harness/device. • Ability to access technical sites; comprehend and disseminate information effectively to customers. • Comprehension and ability to communicate the device’s power consumption requirements, and the impact it has on the vehicle. • Understanding turning on/off GPS functionality and communicating to customer the benefits. • Proficient in Microsoft Office Suite (Outlook, Excel, Word, etc.).

🏖️ Benefits

• Medical, dental, and vision insurance benefits. • Immediate eligibility to participate in company 401(k) program. • PTO: 10 days per year as a new employee, PTO accrual based on years of service. • Flexible hours.