Analyst – Case Operations

🔥 17 minutes ago

🌵 Arizona, Kentucky, +4 more states – Remote

🌵 Arizona – Remote 🐎 Kentucky – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote

💵 $43k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pathward

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Pathward is a federally registered financial institution that provides robust banking infrastructure, proven technology resource partners, and dynamic collaboration to assist third-party partners in delivering banking programs that meet customer demands. The company focuses on providing a variety of financial solutions including issuing, acquiring, digital payments, credit solutions, and professional tax solutions, among others. Additionally, Pathward supports commercial finance through working capital, equipment finance, structured finance, and insurance premium finance. Committed to financial inclusion, Pathward powers financial access and innovation through strategic partnerships, including efforts to support renewable energy loan growth.

📋 Description

• Conduct SAM case investigations, enhanced due diligence, and escalation activities • Investigate cases generated through transaction monitoring systems and manual referrals • Execute day-to-day case work across case volumes, aging, investigation quality, and regulatory responsiveness • Partner with Alerts and SAR Filing teams, Compliance, Technology, Data Analytics, Program Management, and Assurance functions • Support development, implementation, and maintenance of BSA/AML policies, procedures, desktop procedures, and controls • Assist with customer due diligence, sanctions screening, and suspicious activity identification • Contribute to BSA/AML risk assessments across products, services, customers, and geographic locations • Investigate, document, and disposition cases according to policies, procedures, and regulatory requirements • Identify suspicious activity and prepare SAR referrals • Ensure CTR accuracy and timeliness • Escalate investigations requiring Enhanced Due Diligence • Respond to 314(a) information requests, law enforcement inquiries, subpoenas, and regulatory requests • Manage assigned queues and workload within SLAs and escalate potential backlogs • Perform self-review and support quality review of investigations and SAR referrals • Document investigation outcomes in clear, risk-focused narratives for senior management and Board oversight • Support root cause analysis, control-gap identification, risk-based remediation, and enterprise risk management activities • Provide feedback on SAM rules and scenarios, evaluate alert and case quality, and support governed rule changes • Follow and provide feedback on case procedures, checklists, sample narratives, and reference guides • Participate in training, quality assurance, and mentorship

🎯 Requirements

• Bachelor’s degree required • Professional certifications such as CAMS preferred • Experience in BSA/AML operations, financial crimes investigations, and SAM programs within a regulated financial institution • Demonstrated experience conducting case investigations and preparing SAR referrals • Working knowledge of Actimize, FCRM, and enterprise transaction monitoring systems • Strong analytical, communication, and organizational skills • Ability to manage queues, SLAs, and personal workload

🏖️ Benefits

• Annual performance-based incentive opportunity • Health insurance • 401(k) retirement benefits • Life insurance • Disability benefits • Paid time off • Comprehensive benefits package for eligible employees • Remote-office work arrangement • Professional development through training, quality assurance, mentorship, coaching, feedback, and continuous learning