Coordinated Specialty Care Implementation Manager

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🍁 Vermont – Remote

🍁 Vermont – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Pathways Vermont

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤝 Non-profit

🧘 Wellness

📚 Education

Non-profit • Wellness • Education

Pathways Vermont is a nonprofit organization that provides peer-led mental health and community support services across Vermont. They operate permanent supportive housing, peer support centers, Soteria House (a therapeutic alternative to hospitalization), a 24/7 support line, peer respite (Rosewood Cottage), forensic community treatment, and rural outreach programs. Pathways also runs a training institute and workforce development initiatives to equip individuals and agencies with human-connection-centered practices. Their work focuses on housing stability, community integration, crisis alternatives, and destigmatizing mental health for Vermonters.

📋 Description

• Coordinate the development of an implementation-ready program model for a Coordinated Specialty Care (CSC) program in Vermont in consultation with content experts, service providers, individuals who have experienced psychosis and their families, and other stakeholders as a first phase toward statewide implementation. • Coordinate the development of operational supports for program delivery, including program policies and procedures, incoming and outgoing referral processes, admission criteria, discharge protocols, job descriptions, and advisory board structures • Coordinate stakeholder engagement activities and support the implementation and development of a stakeholder engagement and advisory board plan • Recruit and convene stakeholders, including national content experts, individuals who have experienced psychosis and their families, and others as necessary for advisement and input into program implementation • Support engagement of community leaders and organizations to promote and support the implementation of a future CSC team • Engage community partners and establish necessary partnerships for program implementation including the exploration of MOUs or subrecipient agreements • Work with Pathways Vermont Training Institute, content experts, and existing national models to develop a comprehensive Coordinated Speciality Care Training Curriculum that incorporates best practice requirements • Prepare and deliver outreach and educational materials and engage referral partners • Participate in messaging that aligns with values and best practices and provides opportunities for community education and participation • Coordinate the development and successful execution of all contract deliverables including: Prepare an implementation plan report describing the proposed service delivery model, staffing structure, governance, recommended pilot site, referral pathways, and incorporation of stakeholder feedback into the final model • Prepare an implementation plan blueprint to the state that describes the operational approach for launching a single-site CSC pilot team • Prepare a Coordinated Specialty Care training plan and curriculum • Prepare a policies and procedures manual for Coordinated Specialty Care teams • In coordination with Pathways leadership, ensure the preparation and completion of a financing and billing recommendations report to the state • In coordination with Pathways leadership, deliver above materials to the state in full and on time • Develop and maintain project timelines and work plans • Track milestones, deliverables and contract requirements • Coordinate meetings, agendas, and follow ups • Monitor project risks and escalate issues to agency leadership • Coordinate project consultants, stakeholders, and subject matter experts • Coordinate internal communication related to CSC project • Other Duties as assigned • Attendance at the annual All Staff and Programmatic Retreats is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR. Retreats are held on workdays, during normal working hours, and are fully paid.

🎯 Requirements

• At least 3 years project management and/or program implementation experience • Background in administration, database management, computer programs (including Microsoft Office Suite, Google Apps, Electronic Medical Records, Internet browsers, etc.) • Must be able to work in a fast paced environment as well as possess strong problem solving skills, work ethic and computer proficiency • Must be able to work flexible hours • Driver’s license, registration, insurance and vehicle required • Out of state travel for the purposes of evaluating CSC programs may be occasionally required • Excellent verbal and written communication • Must be comfortable with rapid growth and thinking out of the box • Commitment to Pathways mission • Excellent interpersonal skills - the ability to network with area service providers, funders, and community stakeholders. • Excellent organizational skills including project management experience • Ability to speak to a large audience • Personal qualities of integrity, credibility, and commitment to the mission • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations • Personal experience of mental health challenges including extreme state experiences will be considered an asset

🏖️ Benefits

• Medical, dental and vision insurance • Long Term Disability/Life Insurance • Paid Time Off (accrual of 210 hours per year to start) • 9 Paid Holidays Annually • 403(b) Retirement Savings Plan • Employee Assistance Program • Longevity Recognition Rewards • Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support