Enterprise Customer Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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PatientIQ

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $20M Series B on 2022-05

Consulting • Logistics • Marketing

PatientIQ is a healthcare platform focused on clinical efficiency and patient outcomes. The company provides EHR-integrated solutions for deploying patient-reported outcomes programs and conducting clinical studies. With systems like ClinicalPRO and ResearchPRO, PatientIQ aims to streamline patient outcomes data collection and analysis, catering to health systems, specialty practices, and medical device companies. Trusted by over 700 leading healthcare organizations, PatientIQ enhances patient care through scalable and automated solutions, leveraging outcomes data for quality improvement and research breakthroughs.

📋 Description

• Build and maintain long-term relationships with key customer executives, product owners, and others within a geographic territory • Coordinate, develop, and deliver quarterly business reviews to demonstrate progress, value, and growth potential • Maintain positive geographic territory net revenue retention • Serve as the subject matter expert on the PatientIQ platform • Help customers leverage PatientIQ resources, best practices, and processes to achieve their goals • Work cross-functionally with implementations, product, and engineering teams • Provide customer feedback to inform the product roadmap and development strategy • Maintain and regularly update PatientIQ product documentation and internal wikis • Support sales operations and identify opportunities to grow offerings and solve new customer problems • Support and facilitate customer renewals, amendments, and new product opportunities with the sales team

🎯 Requirements

• Bachelor’s Degree or MBA in a related field • 6+ years in account management or customer success management • At least 3+ years of experience in healthcare, health-tech, or the medical industry • Excellent organizational and communication skills • Ability to handle multiple projects simultaneously • Ability to prioritize tasks, communicate progress regularly, and meet established deadlines • Solid technical aptitude for email, calendaring, and shared documents • Collaborative mindset to work effectively across internal teams • Ability to travel at least 25% annually • Proficient in all Microsoft Office Suite products (Word, Excel, Powerpoint) • Nice to have: experience with a CRM and tools for tracking customer communication, knowledge management, and support tickets • Nice to have: experience leveraging AI-powered tools such as generative AI, analytics, automation, or predictive insights • Nice to have: familiarity with AI-driven analytics, data visualization, or business intelligence tools • Nice to have: basic understanding of SQL and interacting with production software databases

🏖️ Benefits

• Mission-driven work improving patient outcomes through better data • True idea meritocracy • World-class team • Top-notch health, dental, and vision insurance • 401(k) • Flexible PTO • Professional development stipends • Real ownership and opportunity to shape strategy