Implementation Specialist – Contract

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Logo of Paubox

Paubox

51 - 200 employees

Founded 2014

⚕️ Healthcare Insurance

☁️ SaaS

📋 Compliance

💰 $10M Venture Round on 2022-08

Healthcare Insurance • SaaS • Compliance

Paubox is a provider of HIPAA compliant email solutions, making secure communication easy for healthcare entities. Their product suite includes Paubox Email Suite, Paubox Marketing, Paubox Email API, Paubox Texting, and Paubox Forms, helping organizations securely manage email and SMS communications that often involve personal health information (PHI). More than 6,000 companies rely on Paubox to secure 99 million emails monthly. Known for its ease of use, Paubox automatically encrypts every email with no extra steps for the user, integrating seamlessly with Google Workspace and Microsoft 365. The company is HITRUST certified, ensuring compliance with stringent security standards in the healthcare industry.

📋 Description

• Onboarding new customers for our SMB segment on our email suite products • Assisting customers via email and Zoom with technical setup and questions • Supporting customers through the implementation period • Delivering an A+ customer experience all day, every day

🎯 Requirements

• Bachelor’s degree or equivalent experience • Previous onboarding, implementation, or support experience • Natural ability to connect with customers and understand their priorities and issues • Exceptional communication skills • Experience with email routing and DNS management • Team player! We work together • Customer-centric, collaborative, responsive, and positive • Ability to work and thrive remotely

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