Implementation Manager – Project Management Ops

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Hire, develop, and lead a team of Implementation Project Managers • Coach team members on strategies for partnering with internal and external partners to ensure timely and effective multi-product implementations and successful system handoffs • Manage the end-to-end customer implementation project management process • Develop and improve implementation project management systems and documentation • Manage escalations and strategies related to launch readiness and launch success • Serve as the main point of contact for cross-functional launch communications, questions, and issues • Liaise cross-functionally to resolve issues and identify process improvement opportunities • Build and refine launch processes, tools, and systems • Manage recruiting, training, capacity, and customer feedback operations for the team • Monitor and analyze customer and team performance to inform operational and procedural changes • Support customer-facing calls and escalations • Support Sales in the pre-sales process and assist with complex client sales • Identify client system needs and pursue application development changes • Align team objectives with Paylocity's Implementation strategy • Develop standard project management processes for communication, expectations, timelines, and project success • Ensure Project Managers meet implementation project compliance requirements • Perform other duties as assigned

🎯 Requirements

• 4–7 years of project management experience in human capital management, payroll, or a similar industry • Preferably experience in a SaaS multi-client environment • Comprehensive understanding of the Paylocity Implementation process or equivalent experience • CAPM certification preferred • Ability to develop new approaches to problems and streamline productivity • Strong commitment to excellence • Presentation, communication, and leadership skills • Demonstrated experience leading people and teams • Advanced knowledge of program and project management principles, practices, and tools • Strategic thinking, good judgment, strong business acumen, and ability to execute plans urgently • Excellent analytical and problem-solving skills • Experience facilitating project metrics creation and establishing tracking methods • Ability to sit for extended periods, typically 7–8 hours per day • Ability to operate computers and phone systems, type, and use multiple software programs simultaneously • Must work five days per week during designated work hours • Position is within the U.S.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) match • Employee perks supporting employees, families, and finances • Career development opportunities • Annual bonus eligibility • Restricted stock unit grant based on individual performance