Manager, Technical Operations – Implementation and Support

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Manage and guide the daily activities of the technical team, • Provide coaching, mentoring, and regular feedback to team members. • Conduct regular one-on-one meetings, plan team events, and ensure positive employee morale. • Direct resources to design, program, implement, and test technical solutions. • Manage team workstreams and queues effectively to ensure timely resolution of issues and adherence to service level agreements (SLAs) for phone metrics and key client KPIs. • Work with all areas across the organization to analyze key business processes and identify areas for improvement within the Technical Operations department. • Collaborate with internal partners and stakeholders to prioritize, manage, and develop project timelines. • Maintain and develop relationships with key internal business partners to optimize the customer experience.

🎯 Requirements

• Bachelor’s degree required • Must have managed a team that deals with a high volume of projects • Must have 3 years of personnel management experience • 5+ years of technical or programming related experience required • Must be able to demonstrate process and metrics focus • Should have significant experience in customer-facing situations • Experience managing and motivating employees virtually is preferred • Experience working cross-functionally, fostering strong relationships required • Experience developing, implementing and managing control/auditing processes is required • Experience with payroll and or HR concepts preferred • Experience with lean six sigma preferred; building repeatable processes and adjusting for corrective action • Experience developing and driving adoption (change management) of cross departmental processes preferred • Strong and effective communicator preferred • Experience working with payroll and/or HR data a huge plus.

🏖️ Benefits

• medical • dental • vision • life • disability • 401(k) match • perks that support you, your family, and your finances • career development opportunities