Project Manager, Process Optimization

🔥 42 minutes ago

🇺🇸 United States – Remote

💵 $56.9k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷‍♀️ Project Manager

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Partner with Product and Operations teams to prepare the organization for complex and advanced product initiatives • Ensure successful implementation and adoption of new products and features • Develop strategies to minimize disruptions and enhance operational efficiency and the client experience during product launches • Assess operational impact and engage stakeholders to identify changes in processes, responsibilities, tools, and resources • Develop current- and future-state process maps documenting operational and client experiences • Collaborate with Product, Operations, Client Services, Tax Operations, and Tech Operations teams to understand workflows, identify risks, and resolve challenges before launch • Identify and document risks, challenges, and areas for improvement • Develop mitigation strategies and action plans • Maintain documentation of operational and client concerns and report risks, challenges, and resolutions to leadership • Ensure critical operational or client risks are resolved before launch or communicate unresolved risks and mitigation plans • Provide insights into service readiness gaps, user experience improvements, and process optimizations • Build relationships across Operations, Product, Client Experience, Implementation, and Sales teams • Support Go-To-Market strategies, training, and product rollout readiness • Lead collaboration between technical teams, service teams, and leadership to ensure successful product implementation and operational excellence

🎯 Requirements

• Bachelor’s degree required • 2+ years of experience in operational process management or project management • Proven track record of leading cross-functional teams • Experience in process mapping, including operational workflows and client journey maps • Proficiency with tools like Visio or Mural • Ability to analyze complex operational challenges and provide data-driven solutions • In-depth knowledge of product development, customer experience, and internal operations • Experience collaborating across Sales, Client Services, and Tech Operations teams • Excellent communication, stakeholder management, and presentation skills • Ability to build trust and align teams toward common goals • Proactive, self-starter mentality with ability to work independently and drive initiatives forward • Ability to document, assess, and translate operational issues and risks into actionable insights and solutions • Experience working with cross-functional teams to ensure operational readiness and successful product launches • Strong relationship-building skills • Ability to sit for extended periods, typically 7–8 hours a day • Ability to operate a computer, use phone systems, type, and use multiple software programs simultaneously

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) match • Benefits and perks supporting employees, their families, and finances • Career development opportunities • Annual bonus based on individual performance