Supervisor – Implementation Technical Services Ops

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Lead the overall day-to-day operations for the designated team. • Provide feedback on staff performance, client issues, and actions to improve the department. • Ensure all critical aspects of client needs are met and issues resolved appropriately. • Provide leadership, coaching, training and mentoring to the team. • Develop and implement action plans to improve team or individual performance. • Act as a technical resource to the Support Team as needed. • Help create and update processes and other internal training documentation as necessary.

🎯 Requirements

• Minimum 2-3 years experience in a benefits support role. • Experience in Tax advantaged plans (FSA, HAS, HRA, Commuter) role preferred. • 2-3 years of supervisory experience in a technical/problem solving role; experience in project management, data analyst or benefits support role preferred. • 2+ years' experience in technical/problem-solving client facing role required • Bachelor’s Degree required • Previous benefits experience strongly preferred • Previous experience with Payroll systems is strongly preferred • Previous supervisory/mentoring experience preferred

🏖️ Benefits

• medical • dental • vision • life • disability • 401(k) match • perks that support you, your family, and your finances • career development