Technical Operations Support Specialist I

Job not on LinkedIn

🕒 Yesterday

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Provide technical support by troubleshooting software and hardware issues using remote tools. • Serve as the first point of contact for clients and/or internal inquiries via cases, emails, and calls, addressing issues related to Paylocity products and services while ensuring timely follow up and resolution. • Support clients in the modification of items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests. • Document all interactions, through the entire life cycle, and identify recurring issues or trends. • Collaborate with internal teams to resolve complex issues and improve software performance. • Share knowledge and support team learning across the organization. • Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data. • Communicate clearly with both technical and non-technical users. • Represent the team in client interactions, events, and meetings. • Effectively switch between multiple communication and tracking systems. • Remain flexible to business needs, including varying shifts and project support. • Continuously build expertise in applications and help ensure quality and performance standards are met.

🎯 Requirements

• 3+ years’ experience in a customer service role • experience in a help desk/technical support role – preferred • Minimum of 1 year of payroll experience • Bachelors Degree required • Intermediate MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP • Strong oral and written communication • PC hardware/software experience including installation, maintenance, and training end users • Ability to learn new software and desire to continue learning • Ability to analyze data for high-level problem resolution • Technical aptitude to learn database tools, such as SQL, or other software or internal developed tools • Must have strong mathematical skills for report calculations, accruals, General Ledger, etc. • Experience with Lean Six Sigma a plus • Experience with Paylocity’s Payroll product is strongly preferred. • SQL and HML Basic Knowledge • Experience testing and validating calculations, reports, and system configurations

🏖️ Benefits

• medical • dental • vision • life • disability • a 401(k) match • perks that support you, your family, and your finances • career development opportunities