Outbound Service Representative

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PayZen

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

PayZen is a company specializing in AI-powered patient financing solutions that aim to improve patient payment rates and satisfaction in the healthcare industry. Their platform offers intelligent payment options and end-to-end automation to hospitals, health systems, and physician groups. By leveraging advanced AI technology and data analytics, PayZen enables faster collections while reducing administrative burdens, leading to a significant lift in patient payment collections and satisfaction scores. Their integrated, digital-first solution allows patients to easily enroll in payment plans, increasing affordability and reducing bad debt for healthcare providers.

📋 Description

• Conduct high-volume outbound calls to patients with overdue payment plans, helping them understand their options and establish a path forward • Lead empathetic, solutions-oriented conversations that influence patients to take action on their accounts • Handle a portion of inbound patient inquiries, providing account support and payment plan guidance • Educate patients on PayZen's platform and the benefits of digital payment options • Collaborate with providers as needed to resolve patient account issues • Maintain accountability to core performance metrics including time on calls, collection outcomes, and service quality • Identify and surface patterns in patient objections or friction points to help improve scripts, tools, and processes

🎯 Requirements

• 3+ years of experience in outbound sales, collections, payment plan servicing, or a high-volume customer-facing role • Comfort with repetitive, high-volume outbound call work • Genuine ability to influence people toward action while maintaining empathy and professionalism • Strong problem-solving skills and ability to navigate objections in real time • Excellent verbal communication skills: clear, persuasive, and patient • Comfortable working independently in a remote environment with strong self-accountability • Adaptable to evolving tools, processes, and scripts in a fast-moving startup • Must answer whether visa sponsorship will be required now or in the future to work in the US • Nice to have: Experience in healthcare, fintech, or payment servicing • Nice to have: Outbound cold-calling or sales experience

🏖️ Benefits

• An opportunity to positively affect the lives of thousands of patients • A flexible lifestyle that fits the modern work-life balance • A chance to join a high-growth company at an early stage • Highly skilled co-workers with whom you can grow your skillset • Be a part of a team that revolutionizes medical payments in ways never seen before • The ability to impact company values and culture in a collaborative environment — we value all comments and suggestions • Competitive pay • Employer-paid healthcare • Stock options • Competitive equity package • Benefits