Support Specialist, Tru-D

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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PDI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

💊 Pharmaceuticals

🤝 B2B

Pharmaceuticals • B2B

PDI is a company dedicated to preventing and controlling infections across healthcare, foodservice and community settings. It develops and manufactures evidence-based infection-prevention products (including disinfecting and sanitizing wipes and sprays), UVC disinfection systems (Tru‑D), and provides contract manufacturing services for consumer and pharmaceutical products. PDI combines R&D, clinical partnerships and large-scale manufacturing to supply hospitals, foodservice operators and other institutional customers.

📋 Description

• Provide technical support and implementation services for Tru-D customers. • Acts as the primary contact after the point of sale to new and existing Tru-D customers. • Drives the customer’s disinfection program success and builds relationships with Tru-D operators and managers. • Identify, manage, mitigate and escalate service issues. • Execute repairs, troubleshooting and upgrades. • Perform annual preventative maintenance service calls. • Provide training to new and existing accounts on Tru-D device operation and use of accompanying software. • Monitor client performance with the use of internal Tru-D software tools and dashboards. • Support quality investigations to determine root cause and supply solutions.

🎯 Requirements

• Associates or bachelor's degree preferred • Must obtain required hospital credentialing as needed • Proficient computer skills including Microsoft Office Suite and basic knowledge of salesforce.com preferred • Customer Service experience required • Knowledge of Healthcare preferred • Technical support preferred • Reliable for efficiency, accuracy and attention to detail. • Strong organizational and interpersonal skills. • Ability to learn quickly and multitask. • Strong analytical and problem-solving skills • Highly motivated with the ability to work independently, multi-task and collaborate effectively in a team environment. • Have a sense of urgency with the ability to prioritize and use critical thinking to make timely decisions. • Mechanical or electrical knowledge preferred

🏖️ Benefits

• Medical, behavioral & prescription drug coverage • Health Savings Account (HSA) • Dental • Vision • 401(k) savings plan with company match and profit sharing • Basic and supplemental Life and AD&D insurance • Flexible Spending Accounts (FSAs) • Short & long-term disability • Employee Assistance Program (EAP) • Health Advocacy Program • Legal services, critical illness, hospital indemnity, accident coverage, ID theft and fraud protection, pet insurance and employee discounts. • Sick & safe leave • Vacation • Company & floating holidays • Paid parental leave • Summer hours • Flex place/flex time options • Monthly car allowance and mileage reimbursement