Head of Security – Network Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🌐 Network Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PDI Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

PDI Technologies is a company that provides data-driven technology solutions to convenience-centric businesses. The company offers a range of services including logistics, consumer engagement, loyalty programs, cybersecurity solutions, and enterprise resource planning (ERP) and back office systems. PDI Technologies helps businesses in the convenience retail sector, petroleum wholesale industry, and consumer packaged goods market to optimize operations, increase profitability, secure data, and engage consumers. Their offerings also include insights and analytics to help businesses understand consumer behavior and market trends. With over 40 years of experience, PDI Technologies supports over 1,500 companies worldwide.

📋 Description

• Lead PDI's converged SOC, NOC, and Threat Intelligence & Detection functions through approximately five direct reports • Design the operating model, organizational structure, shift coverage, and integration of security and network teams • Standardize processes, escalation paths, and playbooks across security and network operations • Own the operating budget, headcount plan, tooling, and vendor spend • Improve cost to serve and delivery margin while raising service quality • Provide cost and capacity inputs to pricing, capacity planning, and new service launches • Run 24/7 security monitoring, triage, investigation, and response across customer environments • Oversee threat intelligence, detection coverage, and threat hunting • Own security incident response from initial alert through post-incident review • Run 24/7 network monitoring and response for site connectivity, uptime, and performance across thousands of locations • Oversee managed firewall, managed switches, SD-WAN, wireless, and connectivity operations • Manage carrier, ISP, and vendor escalations, maintenance windows, and service management practices • Serve as the accountable leader for high-severity security and network incidents • Lead customer and executive communications during major incidents and drive root-cause fixes • Set the multi-year roadmap for SIEM, SOAR, network monitoring, and observability • Lead AI-assisted and automated operations improvements • Act as executive sponsor for key customers through service reviews, escalations, and strategic discussions • Partner with Product, Sales, Operations, and Customer Success on new offerings and customer needs • Run the business using metrics including detection and response times, uptime, SLA performance, detection coverage, alert quality, customer satisfaction, and cost to serve • Deliver a unified operating model, major-incident process, KPI/SLA dashboard, measurable uptime and response-time gains, cost improvements, and automation results

🎯 Requirements

• 12+ years in security operations, network operations, or infrastructure operations • 7+ years in leadership, including experience leading leaders and managers of managers • Track record running a 24/7 operation of 100+ people, ideally across onshore and offshore teams • Deep experience running a SOC or NOC, with solid working knowledge of the other • Experience owning an operating budget and improving cost to serve or margin • Proven major-incident leadership, including executive and customer communications under pressure • Strong grasp of SIEM, SOAR, EDR/XDR, network monitoring, observability, and IT service management tooling • Executive presence with customers and senior leaders, and ability to explain operational issues in business terms • Willingness to travel internationally to lead global teams • Experience at an MSP, MSSP, MDR provider, or managed network services provider is nice to have • Background in retail, hospitality, payments, or other multi-site environments, including PCI DSS, is nice to have • Experience leading a converged or integrated SOC and NOC is nice to have • Experience building or scaling offshore delivery centers is nice to have • Track record of leading automation or AI-driven change in operations is nice to have • Familiarity with SOC 2, ISO 27001, ITIL, and cloud operations across AWS, Azure, or GCP is nice to have • CISSP, CISM, or ITIL certifications are welcome but not required • Bachelor's degree in a related field or equivalent experience is nice to have

🏖️ Benefits

• Competitive salary • Market-competitive benefits • Quarterly perks program • Ample time off • Hybrid working arrangements where appropriate • Continuous learning opportunities • Professional certifications • Leadership development opportunities • Supportive, diverse, and inclusive global culture