Network Operations Analyst II

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PDI Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

PDI Technologies is a company that provides data-driven technology solutions to convenience-centric businesses. The company offers a range of services including logistics, consumer engagement, loyalty programs, cybersecurity solutions, and enterprise resource planning (ERP) and back office systems. PDI Technologies helps businesses in the convenience retail sector, petroleum wholesale industry, and consumer packaged goods market to optimize operations, increase profitability, secure data, and engage consumers. Their offerings also include insights and analytics to help businesses understand consumer behavior and market trends. With over 40 years of experience, PDI Technologies supports over 1,500 companies worldwide.

📋 Description

• Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability • Investigate network incidents, outages, and performance degradation issues • Lead root cause analysis and drive corrective and preventive actions to reduce repeat incidents • Serve as an escalation point for complex technical issues and collaborate with engineering teams to resolve them • Work directly with customers and internal stakeholders to troubleshoot connectivity and service issues • Support LAN, WAN, VPN, cloud, wireless, and security technologies • Participate in customer implementations, migrations, and infrastructure improvement projects • Support the transition of new products and network solutions from Engineering to Operations • Maintain accurate documentation, knowledge articles, and operational procedures • Manage incident, problem, and change activities using ITSM and ITIL-based processes • Identify opportunities for automation, operational efficiency, and continuous improvement • Participate in an on-call rotation as needed

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience • 3+ years of experience supporting enterprise network environments • Strong understanding of TCP/IP, routing and switching, DNS and DHCP, VPN technologies, network monitoring tools, and firewall concepts • Experience troubleshooting and resolving network-related incidents • Strong analytical and problem-solving skills • Ability to manage multiple priorities in a fast-paced operational environment • Excellent communication and customer service skills • Nice to have: experience supporting Fortinet, Cisco Meraki, Palo Alto, Cradlepoint, and AWS networking environments • Nice to have: experience working in an ITIL-based support organization • Nice to have: understanding of PCI-DSS or related compliance frameworks • Nice to have: experience with cloud networking and infrastructure • Nice to have: CCNA, Network+, JNCIA, Palo Alto Networks, or Meraki certifications

🏖️ Benefits

• Full-time employment • Opportunity to work on infrastructure supporting thousands of customer locations around the world • Collaboration with experienced engineers • Exposure to cloud and security technologies • Equal opportunity employment