Service Account Manager

🔥 3 hours ago

🐊 Florida, Maryland, +2 more states – Remote

🐊 Florida – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Peak Technologies, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

☁️ SaaS

Logistics • Manufacturing • SaaS

Peak Technologies, Inc. is a global provider of end-to-end supply chain, mobile workforce and automation solutions that modernize factories, optimize warehouses, support retail storefronts and reimagine field services and last-mile delivery. The company supplies hardware (printers, scanners, mobile computers, tablets, radios), software (Peak Analytics, asset visibility and labeling/warehouse management tools) and services (printing & labeling, managed mobility, equipment repair, project management, telecom expense management, robotics/automation integration and AI-enabled automation intelligence). Peak serves manufacturing, warehousing, retail, healthcare and transportation customers with a mix of device-as-a-service, managed services, consulting and on-site support.

📋 Description

• Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues. • Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives. • Develop and execute strategic account plans to drive revenue growth and achieve sales targets. • Identify opportunities for upselling and cross-selling additional products and services to existing clients. • Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner. • Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights. • Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats. • Proactively address any customer concerns or escalations to ensure a positive customer experience. • Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns. • Maintain accurate records of customer interactions and sales activities in the CRM system.

🎯 Requirements

• Bachelor's degree in business administration, marketing, or related field. • Proven experience in account management, sales, or customer service. • Strong communication, negotiation, and interpersonal skills. • Ability to build and maintain strong relationships with clients and internal stakeholders. • Excellent problem-solving and decision-making abilities. • Self-motivated with a strong sense of accountability and ownership. • Proficiency in Microsoft Office suite and CRM software. • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. • Willingness to travel occasionally for client meetings and industry events. • Relevant certifications (e.g., Certified Account Manager) preferred but not required.