Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Convert signed proposals into Closed Won-Paid deals from signature to first invoice paid • Onboard new clients through kickoff, role scoping, talent matching, first-week ramp, and value confirmation • Get every new client to value within 30 days • Coordinate recruiting, training, and finance for a cohesive customer experience • Maintain CSAT of 95% or higher and improve underperforming steps • Manage a book of client accounts and own retention, renewals, and account health • Advise Customer Business Owners on their businesses and teams • Identify and close upsells, involving sales when needed • Track talent performance and client sentiment to identify and resolve risks early • Build repeatable onboarding and expansion playbooks and processes • Share customer insights with founders, sales, and recruiting • Take over assigned accounts, meet Customer Business Owners, and run onboarding from signed proposal to paying customer

🎯 Requirements

• Customer Success Manager experience at an early-stage, high-growth SaaS, healthcare technology, or fintech company, owning a book end to end • Onboarding or implementation leadership experience getting customers live quickly and then managing and expanding accounts • Account management experience at a services or staffing business, retaining clients and growing larger accounts • Experience owning retention at an early-stage, high-growth company • Ability to provide retention metrics and examples of accounts saved • Experience onboarding new customers in 30 days or less at 95% CSAT or higher • Experience identifying and closing upsells independently • Ability to build trust quickly with founders and business owners • Ability to close loops without being chased • Clear writing and strong CRM record-keeping • Experience in Software as a Service, Healthcare Technology, or Financial Technology • Venture-backed startup experience is a plus • Familiarity with healthcare technology is a strong plus

🏖️ Benefits

• Opportunity to step into leadership early and own decisions that shape company growth • Fully remote work • Unlimited PTO • Global retreats • Ambitious and kind team environment with a low-ego, no-assholes policy