Associate Investigator, Trust and Safety

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Peerspace

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏪 Marketplace

🏠 Real Estate

👥 B2C

💰 Convertible Note on 2018-08

Marketplace • Real Estate • B2C

Peerspace is an online marketplace that connects people with unique spaces for a variety of activities such as photo shoots, meetings, parties, and workshops. The platform allows users to discover and book venues across numerous cities worldwide, providing a diverse selection of space types including houses, bars, warehouses, and community centers. Peerspace caters to a wide range of events, offering creative and unconventional venues that can accommodate activities like weddings, corporate events, and film shoots. Additionally, it serves as a platform for space owners to earn extra income by listing their spaces.

📋 Description

• Manage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements • Review sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior • Conduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions • Review user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity • Process and manage global data deletion requests • Research and document complex chargeback disputes

🎯 Requirements

• 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support. • Strong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends. • Exceptional written communication skills with a focus on objectivity and clarity. • Passionate about helping to make the Internet a safer, more trustworthy place • Maintain a high degree of confidentiality • Energized by investigating issues • Have a sense of humor and enjoy working with others • Bonus points: Proficient in Google Sheets • Proficiency with Stripe and Intercom (or similar CRM/Payment platforms) • Prior experience using Forter, Sift, or other automated fraud detection tools. • Experience handling marketplace-specific disputes.

🏖️ Benefits

• 100% employee coverage of medical, dental and vision insurance • $500 annual professional development allowance • Discount on all Peerspace bookings • Laptop, high res display, and stipend to setup home office • Monthly cell phone and internet credit • Coworking membership if needed (in lieu of home office) • Annual In person all company offsite and team-building events (in Peerspace locations, of course) • Wellness Days observed company wide