Medical Assistant

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Pelago

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

🍽️ Food & Beverage

🚗 Transport

Hospitality • Food & Beverage • Transport

Pelago is a travel experience platform owned by Singapore Airlines that offers booking services for activities, attraction tickets, and things to do across various destinations worldwide. Pelago provides exclusive perks for Singapore Airlines and Scoot passengers, integrating a rewards system where customers can earn and redeem miles with each purchase. Catering to a host of currencies and languages, Pelago ensures travel essentials like SIM cards and transportation options are available for seamless cultural adventures. Users can access a variety of experiences, from tours to iconic attractions, and enjoy benefits such as price guarantees and high-quality service standards.

📋 Description

• Manage medication-assisted treatment (MAT) workflows, including medication refills, fulfillment coordination, adherence support, and medication-related member outreach. • Coordinate prior authorization workflows across prescribed medications, including preparing submissions, tracking status, supporting appeals, and ensuring timely resolution. • Communicate directly with members, providers, pharmacies, and internal care teams to help ensure timely access to medications and a seamless care experience. • Support providers with medication management activities throughout members' treatment journeys. • Partner with counselors and other care team members to coordinate care, address member concerns, and promote positive treatment outcomes. • Collaborate with clinical, product, and operations teams to build and improve scalable medication management workflows. • Maintain accurate documentation and complete medication-related tasks according to clinical protocols and organizational standards.

🎯 Requirements

• Active Medical Assistant (MA) certification or equivalent experience, as required by state regulations. • Experience with prior authorizations, medication coordination, care coordination, or clinical operations. • Familiarity with substance use disorder (SUD), behavioral health, or addiction medicine, or strong interest in developing expertise in these areas. • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Excellent written and verbal communication skills and ability to collaborate across multidisciplinary teams. • Self-motivated and comfortable working independently in a remote-first environment. • Previous remote work and collaboration across distributed teams is a plus, but not required.

🏖️ Benefits

• Incentive bonus program • Stock options • Comprehensive benefits • Incentive pay applicable to eligible roles • Remote-first work arrangement