Client Externship Coordinator

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Penn Foster

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

👥 B2C

🤝 B2B

Education • B2C • B2B

Penn Foster is an accredited, career-focused online education provider offering self-paced certificate, diploma, associate, bachelor's degree and high school programs. Its catalog covers vocational and professional areas including healthcare, veterinary technology, skilled trades (HVACR, electrical, plumbing), automotive repair, business, IT, criminal justice, design, hospitality, and more. Penn Foster serves individual learners (over 133,000 active students) with flexible, 24/7 online coursework and also provides employer-facing training solutions. The institution operates multiple schools/divisions and maintains accreditations such as DEAC and program-specific accreditations (for example, an AVMA-CVTEA-accredited veterinary technician program).

📋 Description

• Own cross-functional coordination among Client Success, Client Coordination, and Veterinary Externship Operations for enterprise partner externship needs, priorities, questions, and escalations • Build and maintain trusted relationships with internal stakeholders and enterprise partners • Serve as the dedicated externship subject matter expert and professional point of contact • Participate in Veterinary Externship Team meetings and stay current on operations, program requirements, placement processes, policies, trends, and AVMA updates • Synthesize complex program, operational, policy, and regulatory information into clear guidance, updates, reports, and resources • Lead and participate in client meetings, town halls, onboarding sessions, informational meetings, and training events • Manage client concerns and escalations, coordinating timely resolution and follow-through • Represent the client voice within Veterinary Externship Operations and collaborate on process improvements • Use CORE daily to manage student participation, placement status, site applications, progression, completion, and other externship activity • Translate CORE data into internal and client-facing reports, status updates, and actionable insights • Use email and Microsoft Teams for partner communication, meetings, collaboration, documentation, and follow-up • Develop and distribute reports, FAQs, how-to guides, training materials, process documentation, toolkits, talking points, and best-practice recommendations • Identify recurring questions, operational barriers, and process gaps and develop scalable solutions • Support prospective client conversations and sponsored students throughout placement and completion • Monitor KPIs, CORE data, client feedback, and externship trends to identify risks and opportunities • Escalate significant risks and unresolved concerns with context, documentation, and recommended next steps • Participate in process improvement initiatives, system enhancements, and cross-functional projects • Attend industry conferences, trade shows, and partner events as needed, typically one to two times per year

🎯 Requirements

• Current credential as a Veterinary Technician (RVT, LVT, or CVT) or a Veterinarian • Ability to work effectively within a matrixed organization and balance priorities across Client Success, Client Coordination, Veterinary Externship Operations, enterprise partners, and students • Ability to build trusted client relationships using consultative partnership, operational expertise, responsiveness, and sound judgment • Strong client-facing written and verbal communication skills • Ability to lead meetings, explain complex processes, set expectations, and communicate difficult information professionally • Ability to manage sensitive conversations and client escalations calmly and respectfully • Strong active-listening, critical-thinking, problem-solving, organizational, and follow-through skills • Ability to assess urgency, prioritize competing needs, and coordinate action through resolution • Ability to absorb detailed program, policy, operational, and regulatory information and translate it into concise communication • Ability to learn and work effectively within technology platforms managing student, site, placement, and progression information • Proficiency using email and Microsoft Teams • Required role-specific assessment • Successful completion of applicable pre-employment screening and background checks • Employment eligibility verification through Form I-9 • Preferred: previous experience using CORE • Preferred: experience supporting enterprise clients, sponsored education programs, externship or clinical placement operations, or veterinary education programs • Preferred: experience across client-facing and operational teams in a collaborative or matrixed environment • Preferred: experience interpreting and communicating educational, accreditation, regulatory, program, or policy updates • Preferred: experience developing reports, training materials, process documentation, FAQs, talking points, or other resources

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending • Generous paid time off • Sponsored volunteer opportunities • 401K with a company match • Free access to all of our online programs • Remote work environment • On-camera work during meetings unless extenuating circumstances apply