Call Center Service Representative 3

🔥 34 minutes ago

🇺🇸 United States – Remote

💵 $39k - $62k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Peraton

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Peraton is a mission-focused enterprise that supports national security initiatives through advanced IT and cyber services. They provide capabilities in areas such as cyber defense, cloud operations, engineering, and intelligence. With a commitment to solving complex challenges, Peraton integrates data-driven technologies to ensure mission success for their military and government clients.

📋 Description

• Answers incoming calls/chats from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature. • Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications. • Utilizes mechanized systems to initiate and complete service orders and handle customer requests. • Researches required information using available resources. • Identifies and escalates priority issues and complaints. • Follows up customer calls where necessary. • Completes call logs and produces call reports and/or metrics. • May be required to work in one or multiple queues/skill sets (e.g., general support, travel reservations, finances).

🎯 Requirements

• 2-4 years work experience with High School diploma • High School level reading, writing, and analytical skills • Excellent communication skills • Must be a U.S Citizen • Must have an Active Public Trust with a Tier III Background Investigation • Experience with problem solving • Experience with customer solutions • Experience on the Travel Assistance Center program (3+ years) • Experience with government travel systems (3+ years) • Experience with the Defense Travel System (3+ years) • Experience with RightNow (3+ years) • Travel industry customer and technical experience (3+ years)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Professional development opportunities