Project Manager

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PerfectServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

Healthcare Insurance • SaaS

PerfectServe is a healthcare technology company that specializes in clinical communication and collaboration solutions. The company provides tools to improve communication between healthcare professionals, streamline clinical workflows, and enhance patient engagement. Its products include medical answering services, provider scheduling, and a healthcare operator console, all designed to ensure effective and secure communication across care settings. PerfectServe aims to reduce administrative burdens and support provider wellness while maintaining compliance with industry regulations. Trusted by over 30,000 healthcare organizations, PerfectServe integrates with existing healthcare systems to optimize provider scheduling, improve patient and family communication, and enable virtual care.

📋 Description

• The Project Manager performs a wide range of duties including some or all of the following: • Coordinate transitions from sales to services and eventually transition to customer success for long-term support • Facilitate the definition of project scope, goals and deliverables • Define project tasks and resource requirements • Modify standard project plan to meet the requirements listed in the Statement of Work • Determine key project success factors for the project that will be evaluated upon completion • In consultation with the implementation managers, assign the appropriate resources to the project plan • Ensure all project team members understand the project scope and success factors • Provide direction and support to the project team • Use EPM tool to track project progress, monitor project plans, work hours and budgets • Execute the project according to the project plan • Facilitate weekly project status calls with the customer project manager • Provide clear communications with the customer regarding project expectations • Provide monthly status reports to all key stakeholders (internal and external) • Develop relationships with hospital senior leadership team • Manage project budget • Manage project resource allocation • Maintain project issue and risk log and create mitigation strategies when needed • Review, track and manage project change orders • Present reports defining project progress, problems and solutions • Monitor and trigger appropriate billing milestones per the signed agreement • Facilitate the project transition to account management and support once all project deliverables have been completed per the project plan • Prepare project completion documents and ensure all required project close out documents are obtained • Ensure that the project deliverables are on time, within budget and at the required level of quality • Evaluate the outcomes of the project as established during the planning phase

🎯 Requirements

• Must have experience managing Healthcare IT Projects such as EMR, EHR or similar. • Minimum 2 years’ experience in project management • Knowledge of project management techniques and tools • Proven experience in strategic planning, change management and risk assessment • Proficient in MS Project and the MS Office Suite of products • Knowledge of Healthcare industry is a plus • Excellent listening and communication skills • Proven ability to work effectively both independently and in a team based environment • Strong multi-tasking and organizational skills • Demonstrated willingness to be flexible and adaptable to changing priorities • Critical thinking and problem solving skills • Strong presentation and documentation skills

🏖️ Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities