Vice President, Commercial Strategy

🕒 May 5

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PerfectServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

Healthcare Insurance • SaaS

PerfectServe is a healthcare technology company that specializes in clinical communication and collaboration solutions. The company provides tools to improve communication between healthcare professionals, streamline clinical workflows, and enhance patient engagement. Its products include medical answering services, provider scheduling, and a healthcare operator console, all designed to ensure effective and secure communication across care settings. PerfectServe aims to reduce administrative burdens and support provider wellness while maintaining compliance with industry regulations. Trusted by over 30,000 healthcare organizations, PerfectServe integrates with existing healthcare systems to optimize provider scheduling, improve patient and family communication, and enable virtual care.

📋 Description

• Define where PerfectServe will compete across segments, customer profiles, and solution areas • Establish clear strategic choices and tradeoffs to guide investment and focus • Shape how the company wins in the market, including go-to-market approach and growth priorities • Define ideal customer profile and segmentation strategy • Own the strategic view of customer mix across segments, deal size, and lifecycle stage • Recommend where to focus, expand, or deprioritize based on growth potential and performance • Define strategy for priority growth areas, including non-acute care, ambulatory, and ASCs • Identify and prioritize expansion opportunities across new markets and existing customers • Establish clear entry strategies and growth priorities for targeted segments • Provide commercial perspective on the potential impact of strategic partnerships • Assess alignment to ICP, segments, and growth priorities • Frame where partnerships can meaningfully contribute to growth and where they will not scale • Bring visibility to how partnerships contribute to pipeline, expansion, and revenue • Own development of commercial narratives for board and executive audiences • Synthesize pipeline, performance, and market dynamics into clear, actionable insights • Partner with the CRO to frame growth strategy, risks, and opportunities • Operate as a strategic extension of the CRO, supporting prioritization and decision making • Provide structured analysis to inform resource allocation and growth investments • Act as a connector across Sales, Marketing, Product, Customer Success, and Strategy • Define go-to-market strategy across segments, personas, and solution areas • Establish commercial plays and coverage models at a strategic level • Set direction for positioning, packaging, and pricing in partnership with Product and Marketing • Provide commercial input into product positioning, packaging, and roadmap priorities • Ensure market and customer insights are reflected in strategic recommendations • Partner with RevOps and Finance on segmentation models, cohort analysis, and forecasting • Use data to refine strategy and inform commercial priorities • Leverage tools such as Claude to enhance analysis and scenario modeling • Introduce AI-enabled approaches to improve speed and quality of decision making

🎯 Requirements

• 10+ years in commercial strategy, go-to-market leadership, or management consulting • Experience in healthcare technology or complex enterprise environments preferred • Proven ability to operate at both executive strategy and field-adjacent levels • Strong experience supporting executive leadership and board preparation • Experience with segmentation, analytics, and commercial modeling • Familiarity with AI tools such as Claude • Exceptional communication and influence skills

🏖️ Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities