Senior Account Manager

🕒 March 18

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performance.io®

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

🔥 Funding within the last year

💰 Private equity on 2025-06

B2B • Artificial Intelligence • Enterprise

performance. io® is a specialist B2B digital performance agency that focuses on SEO, AI-powered search and generative search optimization, content marketing, and web analytics. The agency provides end-to-end services including technical and enterprise SEO, healthcare and pharmaceutical-focused SEO and medical copywriting, CRO, analytics (Google/Adobe), and SEO training, all driven by data and AI to deliver measurable organic growth and ROI for enterprise clients. They work closely with large pharmaceutical, biotech, and global consumer health brands to create compliant, scalable, and AI-ready search strategies.

📋 Description

• Working closely with the VP, Commercial Director (Business Development Lead) and Account Director to ensure all accounts are serviced to the highest standards • Understanding a client’s commercial and medical strategies, to support our medical team with strategic account planning • Ensuring all activity meets or exceeds clients’ performance expectations • Build long-term relationships with clients • Manage budgets in line with strategy and agreed budget scope • Management of all assigned client partnerships to ensure that work is delivered to an exceptional standard, on budget and on time • Overseeing development of monthly reports, creating agendas for client calls, and action summaries, and removing barriers to partnership deliverables • Quality control of work conducted by junior and operational/specialist members of the team • Supporting the team with pitch work to drive new business

🎯 Requirements

• Proven experience in account management, working with commercial clients within pharma/healthcare, background within medical affairs or scientific communications beneficial • Previous experience in a medical communications agency is preferred • Proven background in account management within Relationship Development: ability to build lasting client relationships • Project Management experience is essential • Experience with client services and account management • Excellent verbal and written communication skills, with an acute attention to detail • Excellent time-management skills • Strong numerical and analytical capabilities, including use and creation of Excel formulas • Experience of executing campaigns within other digital channels, beneficial • Strong understanding of wider digital channels and environment • Strong skills in PowerPoint/Google slides to create presentations for clients • Presentation skills to support pitches and client meetings • Sense of ownership and pride in your performance and its impact on company’s success • Critical thinker and problem-solving skills • Proactive self-starter • Team player

🏖️ Benefits

• Start off on the right foot with our thoughtful welcome pack, including our stylish merch, it’s our way of saying ‘welcome aboard!’ • 21 days of paid leave per year plus federal holidays, plus the week between Christmas and New Years off as our gift to you • Discretionary bonus scheme twice a year to acknowledge your hard work (once you’ve completed your probationary period) • Employee health benefits • Career development, training opportunities with set yearly budget, and mentoring by the best in the industry • Provision of a MacBook to set you up for success • Embrace flexibility with our remote/hybrid work model (role dependant) with light travel as appropriate, balancing the comfort of working from home, with face-to-face time • Work alongside the awesome bunch at performance.io, you’re in great company!