Field Service Engineer – Remote Field MN/WI

🔥 0 minutes ago

❄️ Minnesota, Wisconsin – Remote

❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $58.8k - $77.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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PerkinElmer

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1938

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

📋 Description

• Maintain a high standard of professional customer support and act as the company’s face to customers • Install, maintain, validate, and repair PerkinElmer and/or multivendor instrumentation at customer sites • Drive toward zero service recalls • Complete assigned preventive maintenance calls within prescribed time frames and performance standards • Provide scheduled preventive maintenance, remedial maintenance, and warranty services • Apply installation, warranty, and service contract provisions and provide accurate billing information • Refer customer questions to appropriate employees and obtain product information • Maintain electronic and repair documentation for dispatch, inventory, and service support • Upload and download required data to maintain service-system integrity • Manage assigned company assets, including computers, tools, test equipment, telecommunications equipment, and service-parts inventory • Manage inventory levels and maintain appropriate records • Develop technical and soft skills and pursue higher-level certification through company-sponsored training and development • Complete administrative tasks including time reporting and assigned training • Maintain health, safety, security, environmental, and operational compliance

🎯 Requirements

• Excellent interpersonal, written, and verbal communication skills • Technical problem-solving skills and attention to detail • Excellent customer service skills and ability to listen to and interpret client requests • Aptitude for technical and practical matters • MS Office skills: Outlook, PowerPoint, Word • Strong interpersonal skills and ability to work as a team player with a customer satisfaction focus • Ability to follow written and verbal directions and understand technical bulletins and service manuals • Ability to work under time constraints and maintain alertness and concentration • Ability to work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions • Bachelor's degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience, plus 2+ years of experience troubleshooting, repairing, and providing qualification services in a laboratory setting; OR associate degree in a listed field or related military experience, plus 4+ years of such experience • Experience using Microsoft 365 preferred • Detailed knowledge of analytical equipment, laboratory environments, and/or instrument control software preferred • Ability to travel by air, vehicle, and/or other transportation as business requires • Valid driver's license required and safe motor vehicle operation • Vendor-issued certification on relevant laboratory equipment preferred • Knowledge of laboratory safety practices preferred • Ability to work in laboratories and controlled environments requiring personal protective equipment • Ability to remain stationary more than 25% of the time • Ability to move between labs, corridors, rooms, and buildings onsite • Ability to bend, squat, stretch, reach, and operate instruments, objects, tools, or controls • Ability to occasionally lift up to 25 pounds, with potential occasional lifting up to 50 pounds • Required close-range, distance, color, peripheral, and depth vision and ability to adjust focus • Ability to operate computers and office machinery • Ability to handle hazardous waste according to local, state, and federal regulations • Ability to complete Medical Clearance, Respiratory Protection Training, and Fit Testing if required to wear a respirator