Permit Operations Lead

🕒 March 27

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PermitFlow

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

⚡ Productivity

🤝 B2B

💰 $31M Series A on 2024-02

Enterprise • Productivity • B2B

PermitFlow is a company focused on streamlining the permitting process for developers, builders, contractors, and other professionals across various municipalities. Their platform offers services such as permit research, preparation, submission, and tracking, all designed to expedite the approval process. With a team of local experts and nationwide coverage, PermitFlow ensures that projects are permitted quickly and efficiently, reducing paperwork and enhancing transparency. The company provides specialized solutions for a range of projects including new construction, roofing, and renovations for both residential and commercial properties, making it easier for clients to navigate municipal regulations.

📋 Description

• Customer Point of Contact: Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements. • Team Development: You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work. You have the skillset to effectively manage a team, hold 1:1s with them, and empower them to learn more. • Manage the Permit Process: Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities. • Generate Reports: Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders. • Optimize Processes: Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency. • Ensure Compliance and Accuracy: Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements. • Monitor and Expedite Approvals: Track permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible.

🎯 Requirements

• 3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment. • Comprehensive knowledge: Strong understanding of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences. • Multi-state expertise: Experience managing permitting projects across multiple states or regions is highly preferred. • Exceptional project management skills: Ability to balance multiple projects and deadlines without sacrificing attention to detail. • Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs. • Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development. • Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver high-quality service throughout the project lifecycle. • Critical thinker and problem-solver: Able to stay calm under pressure, quickly assess challenges, and identify effective solutions.

🏖️ Benefits

• Competitive salary and meaningful equity in a high-growth company • Comprehensive medical, dental, and vision coverage • Flexible PTO and paid family leave • Home office & equipment stipend