Temporary Portal Account Request Processor – EMR

🔥 10 minutes ago

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Logo of Person Centered Services Care Coordination Organization, LLC

Person Centered Services Care Coordination Organization, LLC

501 - 1000 employees

Founded 2018

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

Person Centered Services Care Coordination Organization, LLC is a Care Coordination Organization formed by 31 developmental disability service providers to deliver tailored care coordination services to individuals with Intellectual and/or Developmental Disabilities (I/DD). They employ over 600 care coordinators across 18 counties and create individualized Life Plans that cover disability-related supports and services including medical, dental, wellness, behavioral health, job assistance, housing, safety, transportation, and more. Their mission is to connect individuals to care, supports and opportunities to maximize quality of life and help them reach their potential.

📋 Description

• Accurately enter data into the EMR system and other databases • Verify data accuracy before and after entry • Assist with data cleanup and validation tasks • Maintain and update records • Communicate with team members to resolve data discrepancies • Ensure confidentiality and security of sensitive information • Stay updated on portal enhancements, changes, and policies • Process portal account request tickets • Verify contact data for members and their families • Activate portal accounts • Use phone, email, chat, and remote access tools to troubleshoot and resolve data-related problems • Perform other duties as necessary or assigned

🎯 Requirements

• High school diploma or equivalent, required • Minimum of one year of data entry experience preferred • At least one year of experience working in an EMR and/or databases preferred • Familiarity with I/DD provider agencies, OPWDD, or Health Homes preferred • Customer service/help desk experience preferred • Strong organizational skills and attention to detail • Ability to work independently and in a team setting • Excellent communication, interpersonal, phone, writing, and word-processing skills • Proficiency with Microsoft Office suite • Ability to maintain confidentiality of sensitive and privileged information • Strong computer skills • Proficiency with web-based applications and remote access tools • Ability to prioritize, multitask, and manage large volumes of information • Knowledge of Health Home and OPWDD/IDD terminology, HIT regulations and security standards, and HIPAA is a plus • Demonstrated cultural competence and ethical and professional responsibilities

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